Mihup Agent Assist provides your contact center agents with real-time cues, coaching, and automation on live customer interactions to boost sales and customer retention.
Increase in sales conversion
Time saved with
automation
Faster
agent onboarding
Agent Cues
Enables team leads relevant real-time cues to handle different scenarios. Mihup Agent Assist provides a range of suggestions to generate desirable responses.
Note-taking and Bookmarking
Makes it easy to take quick notes via live transcriptions. It allows agents to revisit the notes later, helping agents to directly jump to the important parts of the call.
Call Summary
Presents the entire conversation as a small snippet, freeing agents from the task of manually summarizing calls and enabling them to view, add or edit parts of the summary, reducing the after-call work.
Integrated CRM and KMS Platforms
Fetches data automatically from the KMS or CRM system and displays information about the next best step. Agents can also fetch crucial product data and FAQs during a live call.
Task Automation
Automates all mundane tasks such as updating call summaries, comments, scheduling, broadcasting, messages, and more enabling agents to focus better.
Voice
Chat
Emails
