Mihup Agent Assist

Empowering Agents with Real-time Assistance

Mihup Agent Assist provides your contact center agents with real-time cues, coaching, and automation on live customer interactions to boost sales and customer retention.

Product Demo

Bring the Best Out of Every Agent

0%

Increase in sales conversion

 

0
hrs/week

Time saved with
automation

 

0%

Faster
agent onboarding

 

Everything You Need to Improve Agent
Performance

Agent Cues

Enables team leads relevant real-time cues to handle different scenarios. Mihup Agent Assist provides a range of suggestions to generate desirable responses.

 

Note-taking and Bookmarking

Makes it easy to take quick notes via live transcriptions. It allows agents to revisit the notes later, helping agents to directly jump to the important parts of the call.

Call Summary

Presents the entire conversation as a small snippet, freeing agents from the task of manually summarizing calls and enabling them to view, add or edit parts of the summary, reducing the after-call work.

Integrated CRM and KMS Platforms

Fetches data automatically from the KMS or CRM system and displays information about the next best step. Agents can also fetch crucial product data and FAQs during a live call.

 

Task Automation

Automates all mundane tasks such as updating call summaries, comments, scheduling, broadcasting, messages, and more enabling agents to focus better.

Seamless Integration with Your Existing Channels and Applications

Channels

Logo_Voice

Voice

Logo_Chat

Chat

Logo Message

Emails

CRM Platforms

LeadSquared
Sales Force
Fresh desk
Zoho
Hubspot
Mycrosoft Dymamics

Diallers

Exotel
Ameyo
Genesys
Cisco
Avaya
RingCentral
8X8
FreshCaller
AWS
Outreach
Talkdesk
Twilio
Dialpad

Productivity Apps

Calender
Slack
Outlook
Gmail

Mihup Agent Assist, Trusted by the Best

Take the first step towards empowering your agents to understand your customers