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Mihup Speech Analytics for Customer Experience

Are You Finding it Hard to

Speech Analytics
Realise ROI

Find ROI from tools used to analyze customer & agent conversations?

Extract Business Intelligence

By uncovering engagement, growth, & retention opportunities from customer interactions?

Unify Conversational Intelligence

By offering end-to-end capabilities in a single platform?

Personalize & Ensure Reliability

With out-of-the-box domain-readiness, scalability & safety baked in?

Benefits Our Customers Realized. Now Make Them Yours

1%
Increase in Customer Satisfaction
1%
Decrease in Compliance Risks
1%
Increase in Sales Wins
1x
Faster Quality Audits
Fast. Flexible. Scalable.

Plug in, customize, and scale with AI-powered insights—maximize value right from when you plug into Mihup

Integrate Easily & Flexibly

Connects to your dialer, CRM & more
Works with cloud & on-prem tech stacks

Deploy & Customize Instantly

Plug-and-play from Day 1
Customize to your needs quickly

Win Back Quickly

Low Total Cost of Ownership
Unmatched value for your investment

Scale Quickly & Drive Revenue

AI insights to deliver tangible growth
Supports surges in interaction volume

Out-of-the-box CX Intelligence for Enterprises

Comprehensive speech analytics & real-time agent assistance on a single platform

AI Insights for Customer Delight

AI Insights for Customer Delight

  • Zero in on the voice of your customers
  • Map hot-button topics, threat & opportunity areas
  • Unpack key “customer delight moments”

Detailed Auditing for Every Call

Detailed Auditing for Every Call

  • Inspect every interaction. Ensure full compliance
  • Track detailed adherence to protocols
  • Align audit criteria to fit your business needs

In-call Cues & Resolution Support

In-call Cues & Resolution Support

  • Drive resolutions with Gen AI recommendations
  • Assist agents with supervisor interventions
  • Train AI on specific service scenarios

Agent Performance Improvement

Agent Performance Improvement

  • Assess & optimize quality of agents’ responses
  • Coach & bring low performers up to speed
  • Foster live feedback & healthy competition

Watch AI-Led Customer Experiences in Action

Mihup Interaction Analytics

Sales

Detect customer interest, review AI insights, and personalize sales offers

Mihup Interaction Analytics

Service

Get real-time AI recommendations to offer best possible resolutions

Speech Analytics

Renewal

Arm agents with insights into successful renewal interactions to maximize lifetime value

Join Our Live Demonstration

Discover the Future of AI-Driven Conversation Intelligence

Mihup Demo Day

Get an exclusive first look at Mihup’s innovative voice technology in action.

Register Now !

Rated by Real Users

Straight from Our Customers

Read how Gen AI conversational insights help contact center agents understand & serve customers’ needs better

Mihup offered us a solution that not only led to 100 of calls being monitored but it also ensured that we our quality evaluation process was five times faster which was good for the business! Mihup’s solution is undoubtedly the best we could get; the accuracy and speed of their technology have been instrumental in boosting our productivity and streamlining operations.

Rajat Shah
Ex Senior Manager, CX

Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams. The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.

Ravinder Sharma
Associate Director - Customer Experience

Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams. The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.

Nishant Narendra
Sr. Vice President

Mihup has transformed Purplle's call center processes resulting in a 20% increase in QA process efficiency.
With 100% call analysis, we can now precisely identify and address customer concerns. We highly recommend Mihup for its efficient speech analytic insights and ability to enhance customer experience.

Anchit Agarwal
Associate Director - Customer Experience

Trusted by Leading Enterprises

Case Studies
Learn how Mihup helps CX teams understand the pulse of customers to engage, resolve and sell better