What is Dialogue Management?
Dialogue management is a core component of conversational AI systems that controls how a chatbot, voice bot, or virtual assistant responds during a conversation. It keeps track of context, remembers prior exchanges, and ensures that interactions feel natural and coherent. By managing conversation flow it prevents repetitive questions and provides responses tailored to the user’s needs.
Why Dialogue Management Is Important
- Maintains Context: Ensures the AI remembers previous inputs and responds appropriately.
- Improves User Experience: Creates smooth, human-like interactions without confusing interruptions.
- Enhances Accuracy: Delivers relevant and personalized answers based on conversation history.
- Supports Complex Tasks: Enables multi-step processes, such as booking appointments or troubleshooting issues.
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