Take Your
Hospitality Service
to the Next Level
with Advanced
Speech Analytics

Are you struggling to provide exceptional customer service and experiences that meet the changing demands of today’s travelers?

Have you ever lost a customer due to a negative experience, like a long wait time, unaddressed complaint, or lack of personalization?

Are you at risk of losing repeat business and receiving negative online reviews that impact your reputation?

How about leveraging conversation analytics to gain valuable customer insights, optimize your operations, and stay ahead of the latest customer experience trends?

Transform Your Hospitality Operations with Mihup’s Speech Analytics: Listen in on every customer interaction, anticipate and solve problems before they arise, and deliver tailored experiences that keep your guests coming back. With Mihup’s solution, imagine providing your guests with everything they could ever want, from their favorite room temperature to personalized recommendations. Join the list of industry leaders who have already transformed their guest experiences with Mihup’s Speech Analytics.

BUSINESS
Outcomes

100%

Interaction
analysis

50%

Boost in operational
efficiency

35%

Increase in direct
booking

50%

Boost in booking
revenue

32%

Rise in avg
online rate

20%

Increase in
revenue growth

Elevate Customer
Experience with Mihup

Say goodbye to time-consuming and difficult data analysis and hello to a streamlined and efficient process that will give you an edge over your competitors. Experience the power of our Speech Analytics solution with advanced features to provide a superior banking experience that sets you apart.

Personalized Customer Experiences

Use Mihup speech analytics to identify the preferences and needs of customers during their stay at your hotel, which allows you to personalize their experience to their liking. For example, if a customer mentions being a fan of a particular sports team during a conversation with your staff, you could use this information to provide a welcome package or room decorations related to that team.

Complaint Resolution

Mihup speech analytics can help identify common complaints or issues that arise during customer interactions, allowing you to proactively address them and improve the overall customer experience. For example, if customers frequently complain about long wait times at the front desk, our speech analytics will identify this trend and enable you to take steps to reduce wait times.

Employee Training and Performance

With our speech analytics, you can also monitor and evaluate the performance of your employees during customer interactions, identifying areas for improvement and providing targeted training to help them better serve your customers.

Revenue Management

By analyzing customer conversations, you can identify upsell and cross-sell opportunities, allowing you to increase revenue per customer. For example, if a customer mentions celebrating a special occasion during their stay, your staff could use this information to offer them a package that includes champagne or other amenities.

Compliance Monitoring

In the hospitality industry, ensuring that your staff is adhering to legal and regulatory requirements, such as those related to data privacy and security, is not only crucial but can make or break your business. Our solution works as a custodian of the compliance norms.

Marketing Insights

Mihup solution analyzes 100% customer conversations to gain valuable insights into their preferences and needs, allowing you to better target your marketing efforts and attract more customers to your hotel.

Powerful Speech
Analytics Features for
Hospitality Operations

Automatic Speech Recognition

Mihup’s automatic speech recognition technology captures and transcribes every guest interaction with precision, providing valuable insights to optimize operations and enhance guest satisfaction.

Customizable Analytics Dashboard

The customizable analytics dashboard of the Mihup platform enables hospitality businesses to easily track and analyze critical metrics such as guest feedback and service response time, helping identify trends and make informed decisions to improve their operations.

Sentiment Analysis

The sentiment analysis feature of Mihup’s conversation intelligence platform provides deep insights into the emotions and needs of hotel guests, enabling personalized services and strengthening guest loyalty.

Real-Time Monitoring

Our real-time monitoring feature keeps track of your operations, enabling timely responses to guest needs and issues to ensure a seamless experience.

Automated Interaction Categorization

Our automated interaction categorization feature saves valuable time and resources by categorizing guest interactions according to their needs, allowing businesses to focus on providing a personalized and exceptional guest experience.