Mihup Logo
Request A Demo
Talk To Our Experts
Mihup Logo
Resources
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
post
glossary
Filter by Categories
Blog
Case Study
E Book
Landing Page
News and Updates
Play Book
Uncategorized
Webinar
Blocks forming an upward graph.
Call centers globally generate immense amounts of data every minute, including hours of...
Read More
Agent receiving real-time coaching support.
In today’s customer service landscape, First Call Resolution (FCR) and Customer Satisfaction...
Read More
AI transforming BFSI contact centers.
The banking, financial services, and insurance (BFSI) sector is changing fast. Banking has gone...
Read More
How to choose the best speech analytics.
Running a contact center without knowing who your customers are is just like driving a car with a...
Read More
Top 5 Best Speech Analytics Software to Consider in 2025
Speech analytics software is now a must-have for any call center in today’s world. It helps...
Read More
Beyond AHT and FCR 3 Overlooked KPIs
There have been countless metrics, but the most popular metrics for measuring customer service...
Read More
Analyzing sales using conversation data.
Imagine how much time you spend on call notes and tracking customer chats & sales analysis...
Read More
What Is Call Disposition & Why It Matters for CX
After a customer service call is finished, there’s one step that is more important than you may...
Read More
Visual representation of random selection from a larger group.
Imagine you need to learn something about a large group of people or things. Maybe you want to know...
Read More
Illustration of AI interpreting human language.
Organizations and individuals today generate massive volumes of text data. Extracting useful...
Read More
Dashboard showing automated call quality metrics and analytics.
In today’s busy business world, what customers think about your company can make or break it...
Read More
Researcher gathering data from easily accessible people.
Ever had research limitations such as tight budgets, scarce time, or limited access to your entire...
Read More
Why-Retail-Needs-Conversational Intelligence
A woman walks into a store after chatting with a virtual assistant about a pair of sneakers she saw...
Read More
How to Automate 80% of Your QA Process with Conversational Intelligence.
We all know that traditional QA is time-consuming, prone to human error, and leaves your team...
Read More
Reducing Average Handle Time (AHT)
On a daily basis, contact center agents handle thousands of calls. On the other hand, these teams...
Read More
Boosting Sales and Retention with Call Center Speech Analytics
In today’s competitive business environment, customer voice is not just a metric; it is now a...
Read More
The Role of NLP in Modern Speech Analytics
The world of customer service is changing fast. Call centers face big demands for quick, smart help...
Read More
Real-World Use Cases of Contact Center Speech Analytics
In today’s competitive business landscape, the customer’s voice is no longer just a...
Read More
Checklist and gear icons showing quality management.
All companies aim to provide the best products, services, and customer support. While...
Read More
A Comprehensive Guide to Quality Audits in Contact Centres
In today’s fast-paced world, managing a contact center has become an increasingly complex...
Read More
Call Center Audit Essential KPIs Every Business Should Track
Running a successful call center isn’t just about answering phones and saying thank you...
Read More
Call Center Compliance Audits A Guide to Avoiding Penalties
Running a call center today means navigating through complex regulations. Every conversation has the...
Read More
Call Audits in 2025
In 2025, the call auditing world is changing rapidly as technology evolves along with expectations...
Read More
Customer support agent with upward arrow or growth icons.
In customer support, success hinges on one fundamental principle: how well and how quickly we solve...
Read More
Flowchart showing steps for handling customer issues.
An escalation matrix outlines what steps to take when a problem arises that the initial person or...
Read More
Conversation Intelligence in Contact Centres
Contact centres (CCs) are the bedrock of business-customer engagement. It is where relationships are...
Read More
AI in Contact Centres: Balancing Empathy with Automation
Contact centres often face this dilemma: prioritise human empathy-based interactions or let...
Read More
Call Center KPIs May Be Hiding the Real Story
Your AHT and FCR numbers look impressive. So why are customers quietly slipping away? As contact...
Read More
Top 5 Call Audit Templates for QA Teams A Blueprint for Quality Excellence
Did you know that 89% of customers switch to a competitor after a poor service experience? Of course...
Read More
10 Metrics Every Call Center Agent Scorecard Must Track
How do you know which agent is delivering results, who is underperforming, and who is quietly...
Read More
Agent scorecard Vs QA scorecard
If you want to make a call center work better, the most important thing is to make tests that...
Read More
Agent making a call to a customer from a call center
Your phone rings. You glance at the screen. You decide to answer this time. It’s someone trying to...
Read More
Graph showing predicted sales growth over time.
In today’s fast business world, just guessing about the future isn’t enough. To do well...
Read More
Frustrated customer icon next to declining business chart.
Good customer service is super important for a company to do well and build a good name. It’s...
Read More
Microphone icon with sound waves and text transcription symbols.
In today’s rapidly changing business environment, contact center companies are constantly...
Read More
Support agent managing a customer issue through an escalation process.
Making customers happy is super important for any business. But sometimes, things go wrong, and...
Read More
What is an Agent Scorecard A Complete Guide for Call Centers
An agent scorecard is a systematic framework designed to evaluate and enhance agent performance...
Read More
What is an AI phone call in customer service
Have you ever been on the line with a call center, and it turned out the representative you were...
Read More
Why Your Business Needs an Auto Call Recording Tool in 2025. Explore its importance in Contact Centers
“This call may be recorded for quality and training purposes.” You most certainly are no...
Read More
Is AI Right for My Business 5 Signs You Need an AI-Driven Speech Solution
Today, you’ve most likely found that artificial intelligence is talked about everywhere in relation...
Read More
How Speech Analytics Transforms Every 3-Minute Call
Let’s be honest, three minutes on the phone doesn’t sound like much. It’s barely enough time to brew...
Read More
Emotion AI
Your customers don’t just want the solutions; they want to be seen and heard. In today’s...
Read More
Boosting Contact Center Efficiency with AI Powered Speech Analytics
Contact centers are the pulse of customer service but suffer from issues such as long wait times...
Read More
Cloud vs. On-Premise Speech Analytics
Technologies are changing the way how people and businesses work together These days, it might be...
Read More
Mihup.ai-vs. Traditional-Speech-Analytics
Imagine a Time Before AI in Speech Analytics Think back to when all contact centers did was listen...
Read More

Mihup Communications Private Limited

CIN No:

U729 00WB 2016 PTC2 16027

Email:

marketing@mihup.com

Phone:

03340046120

Quick Links:

Products:

Join Us:

Kolkata:
Millennium City IT Park Tower-2 3A & 3B, 3rd Floor DN-62, DN Block, Sector-V Salt Lake, Kolkata 700 091

Bengaluru:
H207, 36/5, Hustlehub Tech Park,
Somasundarapalya Main Rd, ITI Layout, Sector 2, HSR Layout, Bengaluru 560102

Quick Links:

Products:

Copyright @ 2025 Mihup | All rights reserved

Twitter Linkedin
Privacy Policy | Terms & Conditions

Mihup Communications Private Limited

CIN No:

U729 00WB 2016 PTC2 16027

Email:

marketing@mihup.com

Copyright @ 2024 Mihup | All rights reserved

Registered Office:

Millennium City IT Park, Tower-2, 3A & 3B, 3rd Floor, DN-62,DN Block, Sector-V, Salt Lake, Kolkata-700 091

Contact: 03340046120

Twitter Linkedin

Bengaluru:

Accel Launchpad,
Koramangala Club Road,
881, 6th Cross Rd, 6th Block, Koramangala,
Bengaluru, Karnataka 560095

Twitter Linkedin
Privacy Policy | Terms & Conditions
Copyright @ 2024 Mihup | All rights reserved
Privacy Policy | Terms & Conditions
Twitter Linkedin
Copyright @ 2024 Mihup | All rights reserved