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Conversational Intelligence for Maximum Customer Delight

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Mihup Speech Analytics for Customer Experience

Trusted by Leading Enterprises

Out-of-the-box Enterprise Service Intelligence

Comprehensive speech analytics & real-time agent assistance on a single platform

AI Insights for Customer Delight

AI Insights for Customer Delight

  • Zero in on the voice of your customers
  • Map hot-button topics, threat & opportunity areas
  • Unpack key “customer delight moments”

Detailed Auditing for Every Call

Detailed Auditing for Every Call

  • Inspect every interaction. Ensure full compliance
  • Track detailed adherence to protocols
  • Align audit criteria to fit your business needs

In-call Cues & Resolution Support

In-call Cues & Resolution Support

  • Drive resolutions with Gen AI recommendations
  • Assist agents with supervisor interventions
  • Train AI on specific service scenarios

Agent Performance Improvement

Agent Performance Improvement

  • Assess & optimize quality of agents’ responses
  • Coach & bring low performers up to speed
  • Foster live feedback & healthy competition

Watch AI-Led Customer Experiences in Action

Sales

Detect customer interest, review AI insights, and personalize sales offers

Service

Get real-time AI recommendations to offer best possible resolutions

Renewal

Arm agents with insights into successful renewal interactions to maximize lifetime value

Go beyond generic metrics like CSAT to insights that drive lasting customer delight
Speech Analytics

Rated by Real Users

G2

Benefits Our Customers Realized. Now Make Them Yours

1%
Increase in CSAT Scores
1x
Faster Interactions Evaluated
1%
Decrease in Compliance Risks

Straight from Our Customers

Read how Gen AI conversational insights help service agents understand & serve customers’ needs better

Mihup offered us a solution that not only led to 100 of calls being monitored but it also ensured that we our quality evaluation process was five times faster which was good for the business! Mihup’s solution is undoubtedly the best we could get; the accuracy and speed of their technology have been instrumental in boosting our productivity and streamlining operations.

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Rajat Shah
Ex Senior Manager, CX

Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams. The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.

Pine-Labs
Ravinder Sharma
Associate Director - Customer Experience

Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams. The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.

ICCS
Nishant Narendra
Sr. Vice President

Mihup has transformed Purplle's call center processes resulting in a 20% increase in QA process efficiency.
With 100% call analysis, we can now precisely identify and address customer concerns. We highly recommend Mihup for its efficient speech analytic insights and ability to enhance customer experience.

purplle
Anchit Agarwal
Associate Director - Customer Experience
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Your Conversational Intelligence Guide

From Insights to Resolutions

Go beyond generic metrics like CSAT to detailed metrics that reveal opportunities to serve and resolve better

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Case Studies
Learn how Mihup helps service teams understand the pulse of customers to drive personalized conversation outcomes