Step Into the World of Next Level Customer Interactions
Skyrocket sales, stay compliant & maximize collections by transforming your contact center. Simplify QA evaluation and enhance agent performance with real-time assistance and analytics.
Empowering businesses to create exceptional CX
About Us
Mihup is a leading Conversation Intelligence platform for driving 100% analytics and audits on customer interactions. Built on a proprietary ASR technology, we offer the best blend of native language accuracy, speed, and cost-effectiveness. We are an ISO 27001-certified company and ensure world-class information security standards. Our conversation intelligence platform has handled over 1 billion customer interactions ranging from small businesses to enterprises, across domains like BFSI, BPOs, e-commerce, logistics, and automobiles. You can learn more about Mihup.ai and what we do here
How Mihup Engine supercharges your Customer Facing Teams
Seamless Integration
Seamlessly Integrates with existing communication channels and applications with flexibility in hosting.
Analyse Conversations
Analyse 100% customer interactions and get actionable insights through interactive dashboards and reports.
Conduct Faster Audits
AI-Assisted audits with auto filled custom QA forms, transcripts with key moments and audio player; all in one place.
Take Data Drive Decisions
Make decisions with the insights provided and fuel your business growth.
Drive Business Growth
Increased sales, cost savings due to increased operational efficiency, enhanced customer retention, and elevated CX with higher CSAT scores.
Mihup has everything you Need
Ready to enhance customer interactions and boost efficiency?
100% Interactions Analysed
Tagging and Identification of advanced moments
AI Powered QA Forms
Actionable Dashboards For Decision Making
PII Redaction
Enterprise Ready Secure Environment
Fostering Success Together
We prioritize excellent Customer Experience and with Mihup as our ideal partner for speech analytics and QA enablement , we not only empowered our teams to monitor 100% of calls between customers & agents and accelerate quality evaluation by 4X, but also to resolve priority legal escalations within 6 hours. We were able to pro actively de-escalate 80-85% of escalations before they could become critical. Thanks to Mihup, we have set out on the path to set a new industry benchmark by providing outstanding Customer Experience.
What actually matters is a happy customer, and Mihup is helping us deliver more smiles across our customers by providing them more analytics, more findings, more observations, by improving their Customer Satisfaction Scores or Revenues or by minimizing their Costs.
Growth our clients have witnessed
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Improvement in agent performance
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Faster Audits
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Compliance Monitoring
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Boost in operational efficiency