Last-Mile Logistics Firm Decodes The Mystery Behind Poor CX And CSAT Using Mihup Interaction Analytics

Established in 2014, this last-mile logistics firm boasts a customer base of over 8 million and a team comprising more than 1,200 members.

Their goal is to establish the world’s premier comprehensive logistics platform and revolutionize the logistics industry. Despite their dedicated efforts to understand their customers, the company encountered difficulties in effectively monitoring every customer interaction and identifying the root causes of negative customer experiences.

Discover how Mihup’s Interaction Analytics brought about a 100% interaction analysis, streamlined its quality auditing process, and provided comprehensive reports on performance assessments and trend analysis. All of these insights aided them in making informed decisions to improve CSAT scores and enhance the overall customer experience.