A leading life insurance provider transformed its renewal performance and customer service operations using Mihup Interaction Analytics. Facing declining renewal rates, limited audit coverage, and compliance risks, the organization lacked clear visibility into customer conversations and agent performance.

By implementing 100% interaction analytics, automated QA, and real-time IRDAI compliance monitoring, Mihup enabled complete audit coverage, objective agent insights, and actionable renewal intelligence. The result was a 75% improvement in renewal rates, 85% increase in CSAT, 20% reduction in operational costs, and full compliance visibility—all without expanding QA teams.
This transformation empowered retention and customer service teams with data-driven coaching, improved script effectiveness, and proactive risk management, driving measurable business impact at scale.