Mihup Agent Assist is a real time assistant to assist contact center agents during live customer interactions. It acts like a digital coach, monitoring calls and offering instant cues, suggested responses and next-best actions to agents exactly when they need them. By delivering guidance and information in the moment, it boosts agents’ confidence and performance, leading to higher sales conversions and better customer retention for enterprises.

Mihup Agent Assist comes with a range of tools to elevate agent performance. It provides Agent Cues – relevant real-time prompts to handle different scenarios and customer emotions during a call. It also offers live transcription with note-taking and call bookmarking, so key points are automatically captured and agents can easily revisit important call moments later. An AI-generated Call Summary is created for each call, freeing agents from manually writing summaries and reducing time spent on after-call work. Moreover, it can fetch information from integrated CRM or knowledge bases in real time, displaying product details or FAQs to help answer customer queries without delay. All these features ensure agents have everything they need at their fingertips to resolve issues quickly and accurately.

Mihup Agent Assist shortens the learning curve for new hires by providing on-the-job, contextual guidance. Instead of relying on only prolonged training before starting to handle calls, new agents additionally get real-time coaching from the AI assistant, which tells them how to respond or where to find information during actual customer calls. This means they become productive more quickly and can deliver quality customer engagement sooner. By reducing dependence on extensive upfront training (while still upholding customer engagement standards), enterprises can onboard agents faster and with more confidence.

Mihup Agent Assist automates many repetitive and administrative tasks, allowing agents to focus on the customer. It automatically logs call details and updates CRM, including generating the call summary and notes without manual effort. The assistant can schedule follow-up calls or reminders and even send preset messages or emails as needed. By handling these mundane tasks (like data entry, note-taking, and after-call documentation), Agent Assist saves each agent several hours of work per week and ensures that no important information is missed in the system. This automation not only improves productivity but also reduces the chance of human error in record-keeping.

Mihup Agent Assist works directly on your agents’ device. It is built to seamlessly plug into your current contact center ecosystem. It natively connects with popular CRM platforms and knowledge bases (like Salesforce, Zoho, HubSpot, etc.), pulling up customer data or relevant FAQs during live calls. It integrates directly with dialer systems (such as Genesys, Cisco, Avaya, etc.) and productivity tools like Slack or Outlook for scheduling and alerts. This ensures that deploying Agent Assist doesn’t require overhauling your IT stack – it enhances your existing workflows by adding AI capabilities to the tools you already use.