Unlock specific interaction insights and offer live agent assistance for better customer outcomes
Comprehensive speech analytics & real-time agent assistance on a single platform
AI Insights for Customer Delight
AI Insights for Customer Delight
Detailed Auditing for Every Call
Detailed Auditing for Every Call
In-call Cues & Resolution Support
In-call Cues & Resolution Support
Agent Performance Improvement
Agent Performance Improvement
Sales
Detect customer interest, review AI insights, and personalize sales offers
Service
Get real-time AI recommendations to offer best possible resolutions
Renewal
Arm agents with insights into successful renewal interactions to maximize lifetime value
Mihup has revolutionized and transformed our audit process by increasing efficiency and reducing errors. The user-friendly interface and real-time tracking have been game-changers. The automated reporting and analytics features have streamlined our process, saving us valuable time. Not to forget, Mihup team has been exceptionally supportive throughout the journey.
Mihup offered us a solution that not only led to 100 of calls being monitored but it also ensured that we our quality evaluation process was five times faster which was good for the business! Mihup’s solution is undoubtedly the best we could get; the accuracy and speed of their technology have been instrumental in boosting our productivity and streamlining operations.
Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams. The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.
Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams. The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.
Mihup has transformed Purplle's call center processes resulting in a 20% increase in QA process efficiency.
With 100% call analysis, we can now precisely identify and address customer concerns. We highly recommend Mihup for its efficient speech analytic insights and ability to enhance customer experience.
Go beyond generic metrics like CSAT to detailed metrics that reveal opportunities to serve and resolve better
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