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Have you ever wondered how businesses know what their customers want? That’s where customer...

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In today’s fast-paced and highly competitive business landscape, companies are constantly...

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Voice analytics is an advanced technology that listens to and analyzes voice data from customer...

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Are you sure that your quality assurance process is optimized? If you have ever managed a contact...

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Customer loyalty and satisfaction are essential for any successful business. Among the many metrics...

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In recent years, call centers and contact centers have been witnessing significant changes driven by...

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Customer retention analytics is essential to the growth and profitability of your business...

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Understanding Call Center Compliance Call center compliance is vital to ensure the ethical handling...

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A call center does not only refer to answering all customer inquiries these days. Modern call...

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“This month’s target has been achieved—we closed every deal.” Doesn’t it sound...

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If you’re a person who has worked with a contact center or manages one, you know the real struggle...

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In today’s competitive business environment, excellent customer service is essential. Business...

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Businesses across industries are increasingly using conversational AI to enhance customer...

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In today’s fast-paced business world, understanding and improving your customer interactions is...

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Conversational AI has been an important tool in modern technology, mainly serving virtual...

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In today’s competitive world, sales teams need every advantage to stay ahead. Conversation...

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Conversation intelligence leverages AI and machine learning (ML) to analyze interactions, whether...

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Ever felt like your team is answering questions but not solving problems? The gap might be in...

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In today’s rapidly evolving business landscape, companies are constantly seeking innovative...

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Data forms the foundation on which all strategic decisions are based. Business Intelligence has...

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Most businesses with a modern call center operation or another high-touch service face high call...

Automation enhances call center efficiency

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Frustrated with long hold times, angry customers, and inefficient call center operations in your...

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“The only constant in life is change.” Isn’t it true? And to be consistent in this rapidly evolving...

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The BFSI sector is revamping its digital landscape across the globe to enable more personalized and...

The Impact of Real-Time AI Assistance on Banking Agent Performance

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The banking sector is undergoing a significant transformation with the integration of Artificial...

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Customer retention is a critical metric in the highly competitive Banking, Financial Services, and...

Improving Credit Card Support with AI-Powered Insights

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Any business head, regardless of any industry will tell you that providing an amazing customer...

Improving BFSI Contact Centers: Challenges and AI Solutions

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Technological advancements and growing customer expectations have made the Banking Financial...

Top KPIs Every Contact Center Should Track Using AI

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Contact centers are at the forefront, adapting to meet rising customer expectations. As the impact...

Leveraging Speech Analytics to Boost Call Center Agent Performance for Banks

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Exceptional customer service in banking is not an option but a necessity because it not only helps...

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It’s hardly a day that we haven’t heard anything about Generative AI and its applications and...

Manual Vs AI quality audit in contact centers

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Quality assurance (QA) in contact centers is essential for upholding high-quality standards and...

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We all have heard about Gen AI and that it is here to stay! Many industries are already adopting it...

Top 5 Challenges in Contact Center QA and How AI Can Solve Them

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Key Takeaways: High customer satisfaction is vital for loyalty and brand reputation. Agent burnout...

Role of Real-Time AI in Enhancing Contact Center Quality Management

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Is your contact center also facing challenges to manage effective quality management? Looking for a...

Mihup.ai secures new funding to expand its capabilities, focusing on AI solutions that enable conversations for meaningful business growth and customer engagement.

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At Mihup.ai, we believe in the power of conversation intelligence to transform how different...

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In today’s customer-centric world, every conversation is quick and often filled with anonymous...

Leverage Speech Analytics for Continuous Improvement in Customer Service

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Once Geoffrey Moore said, “In the age of information, the most valuable currency is not data...

Speech Emotion Recognition Enhances Customer Experience in Call Centers

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You might have heard that customer experience is everything—and it’s true! Today, businesses...

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In an era where competition is fierce and customers are more empowered than ever, customer...

AI-Powered Conversation Intelligence- Overcoming Top Contact Center Challenges

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As customer expectations evolve, contact centers are under increasing pressure to deliver faster...

Real-Time AI -A Game Changer for Contact Center Performance

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When customers encounter an issue or have a question, their first step is often to contact customer...

Sentiment Analysis Tools For Your Business

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In this digitally evolving business world, understanding customer emotions has become more important...

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With every customer conversation, businesses gain a wealth of insights—if they know how to listen...

Reducing Agent Turnover with Conversation Intelligence

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Agent turnover, also known as agent churn, has long been a significant challenge for businesses...

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