Traditional conversation analysis could neither cover the scale nor scope of insights that truly positioned contact centres as growth and strategic business hubs, rendering contact centres as a cost savings hub.

Agents could not capture customer’s true intent, disposition, and core expectations. High satisfaction scores did not always correlate to improved customer experiences. This undermined the true potential of the contact centre which had significant face time with the businesses’ most essential stakeholders – customers

But with modern AI powered conversation intelligence – you can change all that overnight. In this ebook, learn how to:

1. Measure every dimension of customers’ & agents’ interaction patterns
2. Assess customers’ true pulse towards your business
3. Insights that helps agents deliver contextual, accurate, and personalised resolutions
4. Get a free roadmap to get there

Get your copy of the ebook ‘Beyond CSAT: Measuring What Really Matters in Customer
Conversations’ today