What is Call Disposition?

In call centers, call disposition means labeling the result of a customer interaction using simple tags instead of long notes. It helps teams understand what happened during the call, track patterns, and make sure important follow-ups aren’t missed.

How It Works

• Tag the Outcome: After each call, the agent picks a code that best describes the result.
• Standardize Data: These tags create clear, uniform data for reporting and analysis.
• Trigger Next Steps: The selected tag can prompt actions like scheduling a callback or escalating an issue.

Common Call Disposition Examples

• Resolved: The customer’s issue was fully addressed.
• Follow-Up Needed / Callback Required: Further action or information is needed after the call.
• Interested / Not Interested: Indicates the caller’s level of interest in a product or service.
• Left Voicemail: A voicemail was left because the recipient was unavailable.
• Appointment Scheduled: A meeting or appointment was successfully arranged.
• Wrong Number / Inactive: The call reached an incorrect or inactive number.

Explore our glossary to dive deeper into more essential call center terminologies!