Tata Motors has always thrived to be first in bringing innovative new technologies to our Indian customers. Voice is a very complex subject at large and the problem becomes grave for India due to our diverse language profile. Tata Motors & Mihup have collaborated strategically to solve this problem and provide natural language speech recognition in Indian languages.

Mihup has developed a voice recognition engine, with an intuitive voice interface in Indian languages. This will enhance the user experience involving connecting with the car and use features like Media, Phone, Navigation and other Vehicle interfaces.

Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams. The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.

Mihup has revolutionized and transformed our audit process by increasing efficiency and reducing errors. The user-friendly interface and real-time tracking have been game-changers. The automated reporting and analytics features have streamlined our process, saving us valuable time. Not to forget, Mihup team has been exceptionally supportive throughout the journey.

Mihup has transformed Purplle’s call center processes resulting in a 20% increase in QA process efficiency. With 100% call analysis, we can now precisely identify and address customer concerns. We highly recommend Mihup for its efficient speech analytic insights and ability to enhance customer experience.