Mihup Interaction Analytics

Analyze 100% Interactions.

Evaluate 5X Faster with AI.

Get business insights in real-time, manage agent
performance, digitize coaching needs for your contact center, all in one place.

 

Product Demo

Achieve Successful Business Outcomes

1%
Boost in operational efficiency
0%
Increase in CSAT
0%
Enhanced compliance management

Everything You Need to Analyze Customer Interactions

Dashboards and Reports

Get all the key insights and updates in one place with the comprehensive dashboard and reporting mechanism.

AI-assisted QA

Analyze each call and provide auto-filled scores in QA Forms. These evaluations can be viewed by the Quality Analysts and edited as per their requirement.

Customer Sentiment Analysis

Detect negative customer sentiments, supervisor escalations, social media threats, legal threats, and more.

Agent Performance Management

Discover the high-performing and under-performing agents, identify specific areas for improvements and visualize agent performance trends with in-built agent scorecards.

Agent Coaching

Determine individual agent coaching needs based on areas of improvement. Manage training schedules, assign training, track training completion, etc.

Seamless Integration with Your Existing Channels and Applications

Channels

Logo_Voice

Voice

Logo_Chat

Chat

Logo Message

Emails

CRM Platforms

LeadSquared
Sales Force
Fresh desk
Zoho
Hubspot
Mycrosoft Dymamics

Diallers

Exotel
Ameyo
Genesys
Cisco
Avaya
RingCentral
8X8
FreshCaller
AWS
Outreach
Talkdesk
Twilio
Dialpad

Productivity Apps

Calender
Slack
Outlook
Gmail

Mihup Interaction Analytics, Trusted by the Best

Get ready to transform your contact center into a growth center

Mihup Communications Private Limited

CIN No:

U729 00WB 2016 PTC2 16027

Email:

marketing@mihup.com

Copyright @ 2023 Mihup | All rights reserved

Registered Office:

Millennium City IT Park, Tower-2, 3A & 3B,
3rd Floor, DN-62,DN Block,
Sector-V, Salt Lake, Kolkata-700 091

Contact: 03340046120

Millennium City IT Park, Tower-2, 3A & 3B, 3rd Floor, DN-62,DN Block, Sector-V, Salt Lake, Kolkata-700 091

Contact: 03340046120

Bengaluru:

Accel Launchpad,
Koramangala Club Road,
881, 6th Cross Rd, 6th Block, Koramangala,
Bengaluru, Karnataka 560095

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