Get business insights in real-time, manage agent
performance, digitize coaching needs for your contact center, all in one place.
Boost in operational efficiency
Enhanced compliance management
Dashboards and Reports
Get all the key insights and updates in one place with the comprehensive dashboard and reporting mechanism.
Analyze each call and provide auto-filled scores in QA Forms. These evaluations can be viewed by the Quality Analysts and edited as per their requirement.
Customer Sentiment Analysis
Detect negative customer sentiments, supervisor escalations, social media threats, legal threats, and more.
Agent Performance Management
Discover the high-performing and under-performing agents, identify specific areas for improvements and visualize agent performance trends with in-built agent scorecards.
Determine individual agent coaching needs based on areas of improvement. Manage training schedules, assign training, track training completion, etc.