From Drop-Off to Retention

Is your renewals team struggling to battle customer drop-offs month after month?
High acquisition costs, low persistency, and missed renewals can quietly erode both revenue and trust, turning loyal customers into lost opportunities. The insurance industry demands smarter, faster, and more personalized renewal conversations. But how can teams scale this effectively?

In this webinar, we explored these challenges with Bhaskar Mishra, Head of Product at Mihup, and shared actionable strategies to drive higher renewal rates using AI-powered conversation intelligence.

Key Takeaways From This Exclusive Session:

• Decoding Why Customers Don’t Renew: We explored how to identify hidden drop-off signals, understand customer objections, and segment leads by interest and propensity to pay.
• AI-Driven Insights to Empower Agents: Learned how AI helps agents improve pitch quality, create urgency, and handle objections with confidence.
• Boosting Persistency with Smart Workflows: Uncovered practical ways to personalize follow-ups and optimize processes to increase renewal rates by 15-20%.
• Using AI as a Strategic Advisor: Discussed how AI insights can continuously improve sales scripts, agent training, and end-to-end renewal journeys.
• The Future of Renewal Conversations: Attendees gained a glimpse into how AI is transforming retention strategies across the insurance industry.

If you missed this powerful session, you can watch the full webinar now using the link below!