Real-time Conversation Intelligence for Contact Centers

Drive revenue, growth, and retention by transforming your contact center. Simplify QA evaluation and enhance agent performance with real-time assistance and analytics.

Real-time Conversation Intelligence for Contact Centers

Drive revenue, growth, and retention by transforming your contact center. Simplify QA evaluation and enhance agent performance with real-time assistance and analytics.

Drive Business Outcomes with Conversation Intelligence

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Here’s What Our Customers Experience with Mihup

Here’s What Our Customers Experience with Mihup

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Increase in revenue growth

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Increase in customer experience

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Increase in operational efficiency

Seamless Automobile Inspection

Rajat Shah, senior manager, CX at OLX Autos, shares his perspective on the importance of Mihup Interaction Analytics in driving critical business decisions.

Transform Your Contact Center with Mihup Conversation Intelligence Platform

Level Up your Contact Center

Agent Performance Management

Discover high-performing and under-performing agents, identify specific areas for improvement and visualize agent performance trends with in-built scorecards.

AI-Assisted QA

Analyse each call and provide auto-filled scores in QA Forms. These evaluations can be viewed by the Quality Analysts and edited as per their requirement.

Real-time Agent Coaching

Determine individual agent coaching needs based on areas of improvement with our training schedule management, training assignments and completion tracker, and more.

100% Call Analysis

Gain 100% visibility into each customer interaction across channels. Simplify QA evaluation and act on insights to maximize the performance of your agents to provide superior customer experience and revenue growth.

Speech Analytics

Get intelligence to make better business decisions on improving customer experience and increasing revenue growth at a glance.

Visit Mihup Agent Assist and Mihup Interaction Analytics to learn how our products can transform your contact center.

What our Customers Have to Say

With Mihup VIA, we could analyse 100% of our customer interactions and provide insights to our customer support agents for quicker dispute resolution. This resulted in having a positive impact in our customer experience.

Mihup VIA was the chosen solution to address our problems due to its flexibility, superior analytics, and ease of business. The product helped us to provide personalized feedback to our agents to improve their performance during customer interactions

We were struggling with retention of merchants on our platform and were out in the market to find a solution. Mihup VIA helped us analyse 100% of our customer interactions which helped us in understanding some deep rooted problems of our platform like product adoption & usage. This enabled us to make necessary changes to improve merchant experience & retention.

Are you ready to reimagine your contact center with real-time intelligence?