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Are you struggling to keep up with increasing customer expectations for personalized and efficient service?
Do you feel like missing out on key interaction insights that could help you improve service quality and retain customers?
Are you at risk of losing market share and revenue due to poor CX and high churn rates?
Discover the power of conversation intelligence with Mihup Speech Analytics and gain real-time insights to enhance your telecom customer experience.
Telecom companies are under constant pressure to deliver a seamless customer experience while keeping costs low. It’s a balancing act that can be difficult to maintain. From managing complex infrastructure to dealing with customer complaints, telecom leaders face many challenges. Imagine being able to analyze every customer interaction, gain real-time insights, and optimize your operations accordingly. With Mihup speech analytics, you can unlock the power of conversation intelligence, revolutionize your business processes, and elevate the customer experience.
Interaction
analysis
30%
Reduction in
ACW
50%
Boost in operational
efficiency
42%
Enhanced compliance
management
>50%
Reduction in agent
onboarding time
80%
Accurate
call summary
Using speech analytics, identify issues such as call drops, poor network connectivity, and slow internet speeds in real-time. Predictive analytics helps to forecast network issues and minimize downtime, ensuring a smooth customer experience in an increasingly connected world.
Keep customers satisfied by identifying trends in customer complaints, analyzing interactions with customer service representatives, and addressing their concerns proactively. With speech analytics, you can gain insights into customer sentiment and personalize their experience, ultimately reducing churn and increasing loyalty.
Identify fraudulent activity in real-time by analyzing voice conversations for keywords and phrases associated with scams and fraudulent behavior. By identifying fraudulent activity, you can prevent revenue loss and protect your customers from financial loss and identity theft.
Improve sales by analyzing conversations between sales representatives and customers to identify the most effective selling strategies, and personalize communication to increase conversion rates. This helps you to stay ahead of the competition in a rapidly evolving telecommunications market.
Ensure regulatory compliance by analyzing conversations to identify and address compliance issues. Real-time alerts and automated reporting help you maintain compliance while minimizing the risk of non-compliance penalties.
Ensure that your agents adhere to company standards and provide quality service by monitoring conversations in real-time. Identify and address quality issues proactively, improving the customer experience and minimizing the risk of negative customer feedback.
Mihup’s automatic speech recognition technology accurately captures and transcribes every customer interaction, providing you with valuable data-driven insights to optimize your telecom operations and improve customer satisfaction. With our solution, you can easily monitor and analyze customer interactions to identify areas for improvement and deliver exceptional service.
Our highly customizable analytics dashboard allows you to track and analyze critical metrics such as call volume, first call resolution, and customer feedback. With this feature, you can quickly identify trends and make informed decisions to improve the quality of service, resulting in happier customers and increased retention rates.
With our real-time monitoring feature, you can stay on top of your telecom operations and proactively address customer needs and concerns, resulting in a seamless customer experience. Our solution enables you to quickly identify issues and take immediate action, reducing customer frustration and increasing loyalty.
The sentiment analysis feature of Mihup speech analytics provides you with valuable insights into the emotions and needs of your telecom customers, allowing you to personalize your services and enhance customer loyalty. By understanding the sentiment behind each interaction, you can tailor your approach to meet the unique needs of each customer and deliver an exceptional experience.
Our automated call categorization feature saves your telecom team valuable time and effort by categorizing customer interactions based on their needs. This allows your team to focus on delivering the highest quality service to your customers, improving satisfaction and retention rates. With this feature, you can streamline your operations and increase efficiency, ultimately leading to a better bottom line.
Our unique voice biometrics feature allows you to authenticate customers using their unique voiceprints, enabling a more secure and streamlined experience. This feature eliminates the need for time-consuming verification processes and helps to prevent fraud, reducing costs and enhancing the overall customer experience.
Don’t’ just take our word for it – see how Mihup Speech
Analytics has helped organizations provide exceptional customer service
CIN No:
U729 00WB 2016 PTC2 16027
Email:
marketing@mihup.com
Copyright @ 2023 Mihup | All rights reserved
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Koramangala Club Road,
881, 6th Cross Rd, 6th Block, Koramangala,
Bengaluru, Karnataka 560095