Real-time AI For Contact Centers

Initially, our focus within MIHUP was primarily on call auditing, but we soon realized its broader capabilities, particularly its detailed conversation analysis features.

Mihup’s application is user friendly & the best part is whichever portion we specify can hear the recorded interaction for the same. Our manual work has been reduced considerably.

This automated software efficiently analyzes data, and captures instances of non-compliance, escalations, and deviations from established processes.

Mihup allows us to access call details effortlessly with a single click. It is effective in addressing the challenges of our manual QA process.

Mihup’s seamless AI transcription functionality has made audits more efficient. It is very easy to use.

Easy to audit and fill out, saves time with attached call recordings, and adding a ticket ID would facilitate quick access to customer details.

Mihup streamlines audits, aids comprehension, enables advisor feedback, tackles audit count challenges, and enhances call count and audit improvements.

Effortlessly track cases, cover quality parameters, and streamline audits with Mihup. Transitioning from Excel to Mihup has improved data management; Freshdesk integration boosts detail accessibility.