The Role of Real-Time AI in Enhancing Contact Center Quality Management

Empowering Conversations: Mihup.ai Secures ₹50 Crores to further its mission of Empowering Conversations that Drive Positive Business Outcomes

The Future of Speech Analytics: Trends to Watch in 2025

How to Leverage Speech Analytics for Continuous Improvement in Customer Service

How Speech Emotion Recognition Enhances Customer Experience in Call Centers

Introducing

Mihup LLM

Leverage Mihup’s fine-tuned LLM to maximize engagement, automate key processes, and better investigate customer and agent behavior by unlocking the true intent behind every conversation.

Real-time AI For Contact Centers

Drive revenue, growth, and retention by transforming your contact center. Simplify QA evaluation and enhance agent performance with AI powered real-time assistance and analytics.

Drive Business Outcomes With Conversation Intelligence

Here’s What Our Customers Experience With Mihup

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Hear It From The Industry Leaders

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Mihup Interaction Analytics tool has been a great conversational monitoring companion for our daily needs of call monitoring and interaction quality improvement of our customer facing teams. The platform has made it easier for us to listen to all our calls conveniently, quickly deal with complaints before they escalate, and help agents to get focused coaching and training to perform their job better.

Ravinder Sharma

Associate Director - Customer Experience at Pinelabs

What actually matters is a happy customer, and Mihup is helping us deliver more smiles across our customers by providing them more analytics, more findings, more observations, by improving their Customer Satisfaction Scores or Revenues or by minimizing their Costs.

Nishant Narendra

Sr. Vice President, ICCS

Mihup has transformed Purplle’s call center processes resulting in a 20% increase in QA process efficiency. With 100% call analysis, we can now precisely identify and address customer concerns. We highly recommend Mihup for its efficient speech analytic insights and ability to enhance customer experience.

Anchit Agarwal

Associate Director, Customer Experience at Purple

Mihup offered us a solution that not only led to 100 of calls being monitored but it also ensured that we our quality evaluation process was five times faster which was good for the business! Mihup’s solution is undoubtedly the best we could get; the accuracy and speed of their technology have been instrumental in boosting our productivity and streamlining operations.

Rajat Shah

Ex Sr Manager, CX at Olx Autos

Palash Chourey

Initially, our focus within MIHUP was primarily on call auditing, but we soon realized its broader capabilities, particularly its detailed conversation analysis features.

Team Lead, Fintech

Sangeeta Poojari

Mihup’s application is user friendly & the best part is whichever portion we specify can hear the recorded interaction for the same. Our manual work has been reduced considerably.

Team Leader, Travel Industry

Riya

This automated software efficiently analyzes data, and captures instances of non-compliance, escalations, and deviations from established processes.

Quality Analyst, Fintech

Fahad

Mihup allows us to access call details effortlessly with a single click. It is effective in addressing the challenges of our manual QA process.

Team Leader, Travel Industry

Ayesha

Mihup’s seamless AI transcription functionality has made audits more efficient. It is very easy to use.

Team Leader, Fintech

Mariya Sayyed

Easy to audit and fill out, saves time with attached call recordings, and adding a ticket ID would facilitate quick access to customer details.

Quality Analyst, Lending

Sohail Sayyed

Mihup streamlines audits, aids comprehension, enables advisor feedback, tackles audit count challenges, and enhances call count and audit improvements.

Quality Analyst, Lending

Dhanashri Shahasane

Effortlessly track cases, cover quality parameters, and streamline audits with Mihup. Transitioning from Excel to Mihup has improved data management; Freshdesk integration boosts detail accessibility.

Quality Analyst, Lending

Transform Your Contact Center With Mihup Conversation Intelligence Platform

Are you ready to reimagine your contact center with real-time intelligence?

Mihup Communications Private Limited

CIN No:

U729 00WB 2016 PTC2 16027

Email:

[email protected]

Copyright @ 2024 Mihup | All rights reserved

Registered Office:

Millennium City IT Park, Tower-2, 3A & 3B,
3rd Floor, DN-62,DN Block,
Sector-V, Salt Lake, Kolkata-700 091

Contact: 03340046120

Millennium City IT Park, Tower-2, 3A & 3B, 3rd Floor, DN-62,DN Block, Sector-V, Salt Lake, Kolkata-700 091

Contact: 03340046120

Bengaluru:

Accel Launchpad,
Koramangala Club Road,
881, 6th Cross Rd, 6th Block, Koramangala,
Bengaluru, Karnataka 560095

Privacy Policy | Terms & Conditions

Mihup Communications Private Limited

CIN No:

U729 00WB 2016 PTC2 16027

Email:

[email protected]

Phone:

Quick Links:

Products:

Join with us:

Kolkata:
Millennium City IT Park Tower-2 3A & 3B, 3rd Floor DN-62, DN Block, Sector-V Salt Lake, Kolkata 700 091

Bengaluru:
Accel Launchpad, Koramangala Club Road, 881, 6th Cross Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095

Quick Links:

Products:

Copyright @ 2024 Mihup | All rights reserved

Privacy Policy | Terms & Conditions

Mihup Communications Private Limited

CIN No:

U729 00WB 2016 PTC2 16027

Email:

[email protected]

Copyright @ 2024 Mihup | All rights reserved

Registered Office:

Millennium City IT Park, Tower-2, 3A & 3B, 3rd Floor, DN-62,DN Block, Sector-V, Salt Lake, Kolkata-700 091

Contact: 03340046120

Bengaluru:

Accel Launchpad,
Koramangala Club Road,
881, 6th Cross Rd, 6th Block, Koramangala,
Bengaluru, Karnataka 560095

Privacy Policy | Terms & Conditions

Copyright @ 2024 Mihup | All rights reserved

Privacy Policy | Terms & Conditions

Copyright @ 2024 Mihup | All rights reserved