The Mihup platform combines the power of conversation AI and advanced analytics to transform how humans and machines interact with each other in the most productive way.
Emotions & Behavioral
Set Off Alerts
Empower your agents to perform better with real-time intelligence-driven alerts. Your agents can organize and react to notifications fast and effectively with the aid of Alert Manager. It receives notifications via the channel of your agent’s choice, such as email or chat, and enables agents to perform the necessary action, such as silence, inhibition, grouping, and routing.
Display Knowledge Article
Enhance the quality of every customer interaction by offering real-time recommendations based on the context. Mihup platform leverages pre-trained natural language understanding model to display relevant knowledge article to agents during a live call along with a brief summary. This smart display assists agents in understanding the content of the article before opening it.
Perform Behavior Check
Stay compliant by analyzing every voice interaction between your customers and agents without any fail. Built with powerful NLP and analytics, our platform is equipped to monitor and detect words and emotions that can violate compliance norms or any non-compliant agent behavior.
Create a unified experience by facilitating easy onboarding of new contact center agents. Mihup platform provides agents with real-time hints to help them answer questions that may demand certain level of knowledge. Integrated with your chat interface, our platform will suggest the most accurate response for every message. The agents can just click on the hint, edit it, or send as it is.
Track and analyze your customer conversations with ease with the actionable analytics feature that offers real-time insights to improve operations and drive growth. By capturing and analyzing data from these conversations, Mihup can provide insights into customer behavior, preferences, and sentiment, which can be used to inform business decisions and improve customer satisfaction.
Identify Trends and Patterns
This feature analyzes every conversation across channels to identify trends and patterns in customer behaviour, preferences, and sentiment to help you understand what drives customer engagement and satisfaction, what are the opportunities for improvement, etc.
Trigger an RPA workflow
Boost agent performance and bring down AHT by automating regular tasks. During or after a call, the platform triggers RPA workflow from a list of triggers. From launching the feedback form to sending reports, it kicks off a chain of automated tasks, allowing the agent to focus on the next call. Now even monitor and review all your conversations to identify any issues or errors with this feature. It also ensures that conversations meet regulatory compliance and quality standards.
Alerts and Analytics in real-time to guide agents to perform better
Our proprietary stack provides results within seconds of a call taking place with 95%+ contextual accuracy
Day one phonetic model is conducive to India’s diverse linguistics as well as other global languages unlike competition
U729 00WB 2016 PTC2 16027
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Millennium City IT Park, Tower-2, 3A & 3B,
3rd Floor, DN-62,DN Block,
Sector-V, Salt Lake, Kolkata-700 091
Millennium City IT Park, Tower-2, 3A & 3B, 3rd Floor, DN-62,DN Block, Sector-V, Salt Lake, Kolkata-700 091
Koramangala Club Road,
881, 6th Cross Rd, 6th Block, Koramangala,
Bengaluru, Karnataka 560095