A Platform That Empowers Humans

The Mihup platform combines the power of conversation intelligence and advanced analytics to transform how humans and machines interact with each other in the most productive way.

Key Components

Online

Offline

Moments

Speech to
Text Engine

NLP

Para
Linguistics

Text to
Speech

Dialogue
Manager

Semantic
Engines

Emotions &
Behavioral

Speech to
Text Engine

NLP

Para
Linguistics

Text to
Speech

Dialogue
Manager

Semantic
Engines

Emotions & Behavioral

Key Actions

Set Off Alerts

Empower your agents to perform better with real-time intelligence-driven alerts. Your agents can organize and react to notifications fast and effectively with the aid of Alert Manager. It receives notifications via the channel of your agent’s choice, such as email or chat, and enables agents to perform the necessary action, such as silence, inhibition, grouping, and routing.

Display Knowledge Article

Enhance the quality of every customer interaction by offering real-time recommendations based on the context. Mihup platform leverages pre-trained natural language understanding model to display relevant knowledge article to agents during a live call along with a brief summary. This smart display assists agents in understanding the content of the article before opening it.

Perform Behavior Check

Stay compliant by analyzing every voice interaction between your customers and agents without any fail. Built with powerful NLP and analytics, our platform is equipped to monitor and detect words and emotions that can violate compliance norms or any non-compliant agent behavior.

Send Hints

Create a unified experience by facilitating easy onboarding of new contact center agents. Mihup platform provides agents with real-time hints to help them answer questions that may demand certain level of knowledge. Integrated with your chat interface, our platform will suggest the most accurate response for every message. The agents can just click on the hint, edit it, or send as it is.

Actionable Analytics

Track and analyze your customer conversations with ease with the actionable analytics feature that offers real-time insights to improve operations and drive growth. By capturing and analyzing data from these conversations, Mihup can provide insights into customer behavior, preferences, and sentiment, which can be used to inform business decisions and improve customer satisfaction.

Identify Trends and Patterns

This feature analyzes every conversation across channels to identify trends and patterns in customer behaviour, preferences, and sentiment to help you understand what drives customer engagement and satisfaction, what are the opportunities for improvement, etc.

Trigger an RPA workflow

Boost agent performance and bring down AHT by automating regular tasks. During or after a call, the platform triggers RPA workflow from a list of triggers. From launching the feedback form to sending reports, it kicks off a chain of automated tasks, allowing the agent to focus on the next call. Now even monitor and review all your conversations to identify any issues or errors with this feature. It also ensures that conversations meet regulatory compliance and quality standards.

What Makes Mihup Platform Unique?

Real-time intelligence

Alerts and Analytics in real-time to guide agents to perform better

Fast and accurate

Our proprietary stack provides results within seconds of a call taking place with 95%+ contextual accuracy

Proprietary

Day one phonetic model is conducive to India’s diverse linguistics as well as other global languages unlike competition