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Role of Real-Time AI in Enhancing Contact Center Quality Management
Is your contact center also facing challenges to manage effective quality management? Looking for a...
Mihup.ai secures new funding to expand its capabilities, focusing on AI solutions that enable conversations for meaningful business growth and customer engagement.
At Mihup.ai, we believe in the power of conversation intelligence to transform how different...
Future of Speech Analytics
In today’s customer-centric world, every conversation is quick and often filled with anonymous...
Leverage Speech Analytics for Continuous Improvement in Customer Service
Once Geoffrey Moore said, “In the age of information, the most valuable currency is not data...
Speech Emotion Recognition Enhances Customer Experience in Call Centers
You might have heard that customer experience is everything—and it’s true! Today, businesses...
Importance of Customer Experience
In an era where competition is fierce and customers are more empowered than ever, customer...
AI-Powered Conversation Intelligence- Overcoming Top Contact Center Challenges
As customer expectations evolve, contact centers are under increasing pressure to deliver faster...
Real-Time AI -A Game Changer for Contact Center Performance
When customers encounter an issue or have a question, their first step is often to contact customer...
Sentiment Analysis Tools For Your Business
In this digitally evolving business world, understanding customer emotions has become more important...
How to choose Speech analytics
With every customer conversation, businesses gain a wealth of insights—if they know how to listen...
Reducing Agent Turnover with Conversation Intelligence
Agent turnover, also known as agent churn, has long been a significant challenge for businesses...
Call Center Script Best Practices
Professionals across industries—like actors, content creators, and podcasters—all use scripts to...
How AI Can Prevent Mis-selling in Insurance
Misselling in financial services is more common than many realise. Research indicates that a...
Leveraging Machine Learning for Effective Sentiment Analysis
In our AI-driven world, the human desire for meaningful connections remains stronger than ever. We...
How AI is Transforming Customer Service in NBFCs
Did you know that in 2023, AI-powered technologies reduced loan processing times by 60% in India’s...
Top Strategies to Boost Call Center Agent Productivity Using AI
Did you know that effective call center operations can significantly impact customer satisfaction...
The Role of Gen AI in Boosting Call Center Productivity and Efficiency
Did you know that, on an average, a call center agent handles over 100 calls a day? Therefore, with...
How LLM is driving better Sentiment Analysis in Call Centers
Generative AI is not only the talk of the town but also transforming industries. However, it’s...
Call Audits for Contact Center
As a call center manager, understanding how well your call center is performing and finding ways to...
Empowering Call Center Agents with AI Tools
In an era where customers increasingly rely on self-service channels to resolve routine queries...
Enhance Empathy in Customer Service
“Empathy does not equal agreement.” – Chris Voss. Humans are emotional creatures. Our emotions do...
Conversational Intelligence In Fintech
The Financial Technology (FinTech) industry is evolving rapidly, driven by emerging technologies and...
LLMs Enhance the Customer Experience and Support
“Experience is everything.” Most companies strive to give their customers the best experience so...
Transforming Fintech Operations with Speech Analytics
Speech analytics has been the talk of the town lately, with almost every industry adopting...
Customer Experience in Fintech
It feels like just yesterday when managing our finances meant waiting in long queues at the bank...
Optimize Your Sales Process for the Lending Market
Many businesses hesitate to modify their sales processes, especially when they’re seeing consistent...
Mastering Escalation Call Management in Contact Centers
You’ve probably heard this phrase, “Please give me a moment to transfer your call to” In contact...
Call Centers Software
As customer expectations evolve, modern call centers face the dual challenge of adapting to a remote...
10 ways to improve call center agent
In any business, call center agents are customers’ first point of contact when they have...
customer sentiment analysis in retail banking
Jeff Bezos, Founder of Amazon, once said, “It’s not the customer’s job to know what they want. It’s...
Speech Analytics Can Change the Insurance Industry
The Insurance Industry is highly competitive, with companies offering similar products and services...
How speech analytics is refining Customer Experience in the gaming industry
The gaming industry has evolved beyond merely creating entertaining experiences; it now aims to...
Tips for Maximizing Success in Debt Collections
Introduction Effective debt collection is a crucial yet often daunting aspect of maintaining the...
AI in Healthcare
Imagine a healthcare experience where your needs are anticipated, your care is personalized, and...
Call Center Quality Monitoring
“This call may be monitored or recorded for quality assurance”, Chances are, you’ve heard this...
Call Scoring in Contact Center
In India, where the saying “Customer is God” reigns supreme, contact centers understand...
Automated Quality Management (AQM) in your contact centers
In the heart of a dense, unexplored jungle, a group of explorers searches for an ancient, legendary...
Best Call Center Quality Management Software in India
In today’s customer-focused world,  happy customers are key to success. This is where contact...
Leverage Mihup’s fine-tuned LLM to Maximize Engagement, Automate Key Processes, and Better...
Future Trends of Generative AI In Banking
Future Trends of Generative AI In Banking Generative AI has brought a new wave in the banking...
email analytics
Today, your company might have received vast amounts of structured and unstructured text through...
AI Blog
In today’s data-driven world, businesses are reliant on customer interactions for strategic...
Conversational Intelligence Can Transform Your Business
Are you sure you are not missing out on valuable customer insights? In today’s digitally competitive...
Best Practices for Using Speech Analytics Tools
If you wish to enhance your customer experience, then integrating speech analytics into your call...
AI for Wearable Devices Blog
In this dynamic world, where our lives seem to be intertwined with screens and gadgets, one can’t...
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