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Automation reduces call center costs
Most businesses with a modern call center operation or another high-touch service face high call...
Automation enhances call center efficiency
Frustrated with long hold times, angry customers, and inefficient call center operations in your...
AI automation in Banking
“The only constant in life is change.” Isn’t it true? And to be consistent in this rapidly evolving...
The role of AI in BFSI CM and RM
The BFSI sector is revamping its digital landscape across the globe to enable more personalized and...
The Impact of Real-Time AI Assistance on Banking Agent Performance
The banking sector is undergoing a significant transformation with the integration of Artificial...
Improving customer retention in BFSI
Customer retention is a critical metric in the highly competitive Banking, Financial Services, and...
Improving Credit Card Support with AI-Powered Insights
Any business head, regardless of any industry will tell you that providing an amazing customer...
Improving BFSI Contact Centers: Challenges and AI Solutions
Technological advancements and growing customer expectations have made the Banking Financial...
Top KPIs Every Contact Center Should Track Using AI
Contact centers are at the forefront, adapting to meet rising customer expectations. As the impact...
Leveraging Speech Analytics to Boost Call Center Agent Performance for Banks
Exceptional customer service in banking is not an option but a necessity because it not only helps...
Generative AI in Insurance
It’s hardly a day that we haven’t heard anything about Generative AI and its applications and...
Manual Vs AI quality audit in contact centers
Quality assurance (QA) in contact centers is essential for upholding high-quality standards and...
Gen ai in fintech
We all have heard about Gen AI and that it is here to stay! Many industries are already adopting it...
Top 5 Challenges in Contact Center QA and How AI Can Solve Them
Key Takeaways: High customer satisfaction is vital for loyalty and brand reputation. Agent burnout...
Role of Real-Time AI in Enhancing Contact Center Quality Management
Is your contact center also facing challenges to manage effective quality management? Looking for a...
Mihup.ai secures new funding to expand its capabilities, focusing on AI solutions that enable conversations for meaningful business growth and customer engagement.
At Mihup.ai, we believe in the power of conversation intelligence to transform how different...
Future of Speech Analytics
In today’s customer-centric world, every conversation is quick and often filled with anonymous...
Leverage Speech Analytics for Continuous Improvement in Customer Service
Once Geoffrey Moore said, “In the age of information, the most valuable currency is not data...
Speech Emotion Recognition Enhances Customer Experience in Call Centers
You might have heard that customer experience is everything—and it’s true! Today, businesses...
Importance of Customer Experience
In an era where competition is fierce and customers are more empowered than ever, customer...
AI-Powered Conversation Intelligence- Overcoming Top Contact Center Challenges
As customer expectations evolve, contact centers are under increasing pressure to deliver faster...
Real-Time AI -A Game Changer for Contact Center Performance
When customers encounter an issue or have a question, their first step is often to contact customer...
Sentiment Analysis Tools For Your Business
In this digitally evolving business world, understanding customer emotions has become more important...
How to choose Speech analytics
With every customer conversation, businesses gain a wealth of insights—if they know how to listen...
Reducing Agent Turnover with Conversation Intelligence
Agent turnover, also known as agent churn, has long been a significant challenge for businesses...
Call Center Script Best Practices
Professionals across industries—like actors, content creators, and podcasters—all use scripts to...
How AI Can Prevent Mis-selling in Insurance
Misselling in financial services is more common than many realise. Research indicates that a...
Leveraging Machine Learning for Effective Sentiment Analysis
In our AI-driven world, the human desire for meaningful connections remains stronger than ever. We...
How AI is Transforming Customer Service in NBFCs
Did you know that in 2023, AI-powered technologies reduced loan processing times by 60% in India’s...
Top Strategies to Boost Call Center Agent Productivity Using AI
Did you know that effective call center operations can significantly impact customer satisfaction...
The Role of Gen AI in Boosting Call Center Productivity and Efficiency
Did you know that, on an average, a call center agent handles over 100 calls a day? Therefore, with...
How LLM is driving better Sentiment Analysis in Call Centers
Generative AI is not only the talk of the town but also transforming industries. However, it’s...
Call Audits for Contact Center
As a call center manager, understanding how well your call center is performing and finding ways to...
Empowering Call Center Agents with AI Tools
In an era where customers increasingly rely on self-service channels to resolve routine queries...
Enhance Empathy in Customer Service
“Empathy does not equal agreement.” – Chris Voss. Humans are emotional creatures. Our emotions do...
Conversational Intelligence In Fintech
The Financial Technology (FinTech) industry is evolving rapidly, driven by emerging technologies and...
LLMs Enhance the Customer Experience and Support
“Experience is everything.” Most companies strive to give their customers the best experience so...
Transforming Fintech Operations with Speech Analytics
Speech analytics has been the talk of the town lately, with almost every industry adopting...
Customer Experience in Fintech
It feels like just yesterday when managing our finances meant waiting in long queues at the bank...
Optimize Your Sales Process for the Lending Market
Many businesses hesitate to modify their sales processes, especially when they’re seeing consistent...
Mastering Escalation Call Management in Contact Centers
You’ve probably heard this phrase, “Please give me a moment to transfer your call to” In contact...
Call Centers Software
As customer expectations evolve, modern call centers face the dual challenge of adapting to a remote...
10 ways to improve call center agent
In any business, call center agents are customers’ first point of contact when they have...
customer sentiment analysis in retail banking
Jeff Bezos, Founder of Amazon, once said, “It’s not the customer’s job to know what they want. It’s...
Speech Analytics Can Change the Insurance Industry
The Insurance Industry is highly competitive, with companies offering similar products and services...
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