Transform Healthcare
Conversations with
Mihup’s Conversation
Intelligence

Are you facing challenges in managing patient interactions and providing timely support in your healthcare business?

Do your patients feel helpless and anxious when their queries and concerns are not addressed quickly or accurately?

Are you worried about negative feedback and harm to your healthcare organization’s reputation due to poor patient experiences and inadequate support?

Have you considered adopting a solution that can help you improve patient support, satisfaction, and retention rates while enhancing the quality of care?

Picture this – you are looking for ways to enhance patient experience and optimize your operations. With Mihup’s Speech Analytics solution, you can gain real-time insights into patient interactions, identify potential risks, and personalize patient engagement effortlessly. Our technology can train your agents and improve their performance, identify top-performing agents and communication strategies, and give valuable insights from patient conversations. Join leading healthcare organizations that have transformed their operations with Mihup’s Conversation Intelligence Platform.

BUSINESS
Outcomes

100%

Interaction
analysis

25%

Uplift in customer
experience

50%

Boost in operational
efficiency

42%

Enhanced compliance
management

>50%

Reduction in agent
onboarding time

20%

Increase in revenue
growth

Elevate Customer
Experience with
Mihup

Say goodbye to time-consuming and difficult data analysis and hello to a streamlined and efficient process that will give you an edge over your competitors. Experience the power of our Speech Analytics solution with advanced features to provide a superior banking experience that sets you apart.

Enhance Patient Experience

Improve patient satisfaction by analyzing patient conversations and feedback to understand their needs, preferences, and pain points.

Reduce Compliance Risks

Ensure adherence to regulations and compliance standards by monitoring conversations for regulatory compliance and identifying areas of improvement.

Optimize Operational Efficiency

Gain insights into staff workflows, identify bottlenecks, and streamline processes by analyzing staff conversations and call volume patterns.

Improve Revenue Cycle Management

Identify revenue cycle inefficiencies, monitor insurance claims, and reduce denial rates by analyzing patient conversations and insurance interactions.

Monitor Health Outcomes

Monitor patient outcomes and identify at-risk patients by analyzing conversations for health indicators and risk factors.

Personalize Patient Engagement

Tailor communication strategies and messaging to patient preferences and needs by analyzing patient conversations for sentiment and emotion.

Powerful Speech
Analytics Features for
Healthcare Operations

Automatic Speech Recognition

Our automatic speech recognition technology accurately captures and transcribes every interaction with patients, providing you with valuable data-driven insights to optimize your healthcare operations and improve patient experience.

Customizable Analytics Dashboard

With our highly customizable analytics dashboard, you can easily track and analyze critical metrics like patient wait times, appointment cancellations, and patient feedback, helping you identify trends and make informed decisions to improve the quality of care.

Real-Time Monitoring

Our real-time monitoring feature enables you to stay on top of your healthcare operations, giving you the ability to promptly address patient needs and concerns, resulting in a seamless patient experience.

Sentiment Analysis

By analyzing the emotions and needs of your patients, our sentiment analysis feature provides you with valuable insights to personalize your healthcare services and enhance patient loyalty.

Automated Call Categorization

Our automated call categorization feature saves your healthcare team valuable time and effort by categorizing patient interactions based on their healthcare requirements, allowing your team to focus on delivering the highest quality care to your patients.