Anticipate, Monitor, Deliver: Elevate Your FinTech Outcomes with Speech Analytics

Are you struggling to keep up with the constantly changing customer demands and competition in the FinTech industry?

Have you ever lost customers due to frustrating experiences like long wait times and not understanding their needs?

Are you at risk of losing customers to competitors who offer a more personalized and efficient customer experience?

How about leveraging speech analytics to gain valuable customer insights and stay ahead in the FinTech market?

Imagine having real-time insights into customer interactions, being able to identify and predict potential risks, and personalize customer engagement with ease. With Mihup’s Speech Analytics solution, you can optimize your operations, enhance compliance processes, and increase revenue. You can leverage our technology to train your agents and improve their performance, identify top-performing agents and communication strategies, and gain valuable insights from customer conversations. Join leading FinTech companies who have already transformed their operations with Mihup’s Speech Analytics.

BUSINESS Outcomes

100%

Interaction
analysis

95%

Accuracy in tracking
specific keywords

70%

Reduction in
customer effort

42%

Enhanced compliance
management

>50%

Reduction in agent
onboarding time

20%

Increase in revenue
growth

Elevate Customer
Experience with Mihup

Say goodbye to time-consuming and difficult data analysis and hello to a streamlined and efficient process that will give you an edge over your competitors. Experience the power of our Speech Analytics solution with advanced features to provide a superior banking experience that sets you apart.

Automate Call Categorization

Streamline call categorization with the routine task automation feature of Mihup speech analytics to improve the efficiency of call center operations, freeing up agents to focus on more valuable tasks.

Sales Optimization

Use speech analytics to personalize offers and suggest relevant products or services to customers, increasing the likelihood of successful cross-selling and up-selling.

Improve Agent Engagement

Reduce agent fatigue and boost job satisfaction by automating tedious tasks, allowing agents to engage with customers more effectively, and creating better customer experience.

Complete Training and Evaluation of Agents

Analyze conversation data using speech analytics to gain insights into agent performance and quality assurance, identifying areas for improvement and delivering targeted coaching and training.

Enhance Emergency Situation Management

Automatically detect and flag calls containing specific keywords, such as “fraud,” “breach,” “suspicious,” or “crash”, enabling faster and more effective responses to unusual circumstances.

Achieve Higher NPS and CSAT Ratings

Improve key customer experience metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT) by providing highly proactive agents with the tools they need to deliver effective solutions to customer problems.

Reimagine Compliance Monitoring

Ensure adherence to legal regulations and scripts by analyzing every conversation and identifying agents who need additional training. Prevent future lawsuits and improve the overall quality of customer interactions.

Robust Fraud Detection

Detect FinTech frauds by reviewing known fraudulent calls, identifying patterns in call times and reasons, setting up notifications for specific terms and phrases, using scorecards to assess calls, and continuously monitoring and adjusting detection parameters to improve accuracy.

Powerful Speech Analytics Features for FinTech Operations

Automatic Speech Recognition

Mihup’s automatic speech recognition technology accurately captures and transcribes every customer interaction in the FinTech industry, providing valuable data-driven insights to optimize operations and enhance customer satisfaction.

Customizable Analytics Dashboard

The customizable analytics dashboard of Mihup speech analytics enables FinTech businesses to easily track and analyze critical metrics such as transaction processing time and customer feedback, helping identify trends and make informed decisions to improve their operations.

Real-Time Monitoring

Our real-time monitoring feature keeps a pulse on FinTech operations, enabling timely responses to customer needs and issues to ensure a seamless experience.

Sentiment Analysis

The sentiment analysis feature of Mihup speech analytics provides deep insights into the emotions and needs of FinTech customers, enabling personalized services and strengthening customer loyalty.

Automated Call Categorization

Our automated call categorization feature saves valuable time and resources by categorizing customer interactions according to their FinTech needs, allowing businesses to focus on providing a world-class customer experience.