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Debt collection and recovery have traditionally been challenging areas for financial institutions...

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Voice AI is entering a new era of intelligence. Once limited to handling simple automation like call...

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Voice AI has moved from a speculative technology to an essential component of modern customer...

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Businesses can implement Voice AI to significantly enhance accessibility and inclusion for customers...

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Voice AI and the rapidly evolving field of voice cloning technology offer immense benefits, yet they...

How to measure the ROI of Voice AI in financial-services

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Financial‍‌‍‍‌ institutions have been completely changed by Voice AI, the use of which has been...

How Speech Analytics Is Helping Companies Retain Customers

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Speech‍‌‍‍‌ analytics revolutionizes the way a company understands its customers by changing the...

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Real-time sentiment monitoring is a powerful tool for rapidly tracking public opinion, managing...

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The internet has become a vast, global marketplace of opinions. People worldwide freely express...

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The key distinction between voice and text sentiment detection lies in the fundamental difference...

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In the world of smart technology and virtual assistants, the terms Voice AI and Speech Recognition...

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The digital transformation of customer service has been rapid, with Artificial Intelligence (AI) at...

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Conversational AI systems, due to their reliance on vast amounts of user dialogue and contextual...

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Emotional intelligence (EI) significantly enhances voicebot user experiences by allowing the bot to...

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The integration of Advanced Voice AI fundamentally transforms customer engagement, requiring...

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Implementing real-time sentiment analysis presents significant challenges, primarily rooted in the...

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Imagine if you could listen to every customer conversation, understand their intent, recognize their...

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The‍‌‍‍‌ banking industry is undergoing a significant change due to its digital transformation...

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The Voice AI in banking landscape is undergoing a significant change as financial institutions adopt...

Voice AI V/s Chatbot in BFSI enterprise workflow

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Imagine a busy Monday morning at a large bank’s contact center filled with angry customers...

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The constant pressure of opening new accounts, selling new insurance policies, chasing credit card...

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The customer service space in BFSI has changed a lot. Voice AI agents have become a very strong tool...

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During the pandemic, the contact centers that banking and insurance departments rely on were pretty...

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Remember the last time you called a customer service line and actually spoke to a human on the first...

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Think about the last time you called a customer support line. Maybe you needed a quick fix, but the...

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Voice AI in India contact centers is at a key point. The pressure to provide fast, effective, and...

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A single customer complaint is more than just a problem with one person. It’s often a sign of...

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Voice AI is changing the way financial institutions communicate with their customers, bringing about...

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Voice AI is changing the way we interact with technology, reshaping communication across industries...

How does Mihup.ai specialize in multilingual Indian Voice AI solutions?

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India’s incredible linguistic diversity presents both opportunities and obstacles for...

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Mihup.ai is a prominent player in the Voice AI space, specializing in advanced conversational...

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In our fast-paced world, customers want instant, personal help. You’ve probably used voice...

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KPI Dashboard Template is perfect for call centers that want a clean, simple overview of their most...

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Contact centers continue to face a critical challenge: balancing First Contact Resolution (FCR) and...

Fighting Call Center Attrition with AI & Speech analytics

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India’s call center industry is a global leader, serving millions of customers worldwide and...

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A single bad customer call doesn’t just end when the customer hangs up. It lingers, costing...

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Every day, people call businesses for help. From asking about a credit card to checking on an online...

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Call centers generate a massive amount of untapped data every minute. But according to industry...

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In the fast-paced world of customer service, understanding what happens in every conversation is the...

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Imagine you are on a customer service call and the representative states, “Let me transfer you...

Speech Analytics for Multilingual Indian Contact Centers

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Indian contact centers are faced with the burden of connecting with customers through many different...

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Your sales team is always under pressure to generate revenue for your company, and that constant...

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What defines an outstanding contact center? The answer is clearly defined in understanding every...

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When a customer contacts your support team with an urgent matter, they want that issue resolved...

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