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Reducing Agent Turnover with Conversation Intelligence
Agent turnover, also known as agent churn, has long been a significant challenge for businesses...
Call Center Script Best Practices
Professionals across industries—like actors, content creators, and podcasters—all use scripts to...
How AI Can Prevent Mis-selling in Insurance
Misselling in financial services is more common than many realise. Research indicates that a...
Leveraging Machine Learning for Effective Sentiment Analysis
In our AI-driven world, the human desire for meaningful connections remains stronger than ever. We...
How AI is Transforming Customer Service in NBFCs
Did you know that in 2023, AI-powered technologies reduced loan processing times by 60% in India’s...
Top Strategies to Boost Call Center Agent Productivity Using AI
Did you know that effective call center operations can significantly impact customer satisfaction...
The Role of Gen AI in Boosting Call Center Productivity and Efficiency
Did you know that, on an average, a call center agent handles over 100 calls a day? Therefore, with...
How LLM is driving better Sentiment Analysis in Call Centers
Generative AI is not only the talk of the town but also transforming industries. However, it’s...
Call Audits for Contact Center
As a call center manager, understanding how well your call center is performing and finding ways to...
Empowering Call Center Agents with AI Tools
In an era where customers increasingly rely on self-service channels to resolve routine queries...
Enhance Empathy in Customer Service
“Empathy does not equal agreement.” – Chris Voss. Humans are emotional creatures. Our emotions do...
Conversational Intelligence In Fintech
The Financial Technology (FinTech) industry is evolving rapidly, driven by emerging technologies and...
LLMs Enhance the Customer Experience and Support
“Experience is everything.” Most companies strive to give their customers the best experience so...
Transforming Fintech Operations with Speech Analytics
Speech analytics has been the talk of the town lately, with almost every industry adopting...
Customer Experience in Fintech
It feels like just yesterday when managing our finances meant waiting in long queues at the bank...
Optimize Your Sales Process for the Lending Market
Many businesses hesitate to modify their sales processes, especially when they’re seeing consistent...
Mastering Escalation Call Management in Contact Centers
You’ve probably heard this phrase, “Please give me a moment to transfer your call to” In contact...
Call Centers Software
As customer expectations evolve, modern call centers face the dual challenge of adapting to a remote...
10 ways to improve call center agent
In any business, call center agents are customers’ first point of contact when they have...
customer sentiment analysis in retail banking
Jeff Bezos, Founder of Amazon, once said, “It’s not the customer’s job to know what they want. It’s...
Speech Analytics Can Change the Insurance Industry
The Insurance Industry is highly competitive, with companies offering similar products and services...
How speech analytics is refining Customer Experience in the gaming industry
The gaming industry has evolved beyond merely creating entertaining experiences; it now aims to...
Tips for Maximizing Success in Debt Collections
Introduction Effective debt collection is a crucial yet often daunting aspect of maintaining the...
AI in Healthcare
Imagine a healthcare experience where your needs are anticipated, your care is personalized, and...
Call Center Quality Monitoring
“This call may be monitored or recorded for quality assurance”, Chances are, you’ve heard this...
Call Scoring in Contact Center
In India, where the saying “Customer is God” reigns supreme, contact centers understand...
Automated Quality Management (AQM) in your contact centers
In the heart of a dense, unexplored jungle, a group of explorers searches for an ancient, legendary...
Best Call Center Quality Management Software in India
In today’s customer-focused world,  happy customers are key to success. This is where contact...
Leverage Mihup’s fine-tuned LLM to Maximize Engagement, Automate Key Processes, and Better...
Future Trends of Generative AI In Banking
Future Trends of Generative AI In Banking Generative AI has brought a new wave in the banking...
email analytics
Today, your company might have received vast amounts of structured and unstructured text through...
AI Blog
In today’s data-driven world, businesses are reliant on customer interactions for strategic...
Conversational Intelligence Can Transform Your Business
Are you sure you are not missing out on valuable customer insights? In today’s digitally competitive...
Best Practices for Using Speech Analytics Tools
If you wish to enhance your customer experience, then integrating speech analytics into your call...
AI for Wearable Devices Blog
In this dynamic world, where our lives seem to be intertwined with screens and gadgets, one can’t...
Top 5 Voice Recognition Companies
Have you ever wondered how seamlessly technology has integrated into our daily lives? From managing...
AI on the Road
Artificial intelligence (AI) is driving a revolution in the automotive industry, transforming how we...
Why Agent Training and Development is Crucial in Contact Centers
In today’s fast-paced business landscape, contact centers serve as the frontline of customer...
Modernizing Call Centers in 2024
In an era where customer experience is paramount, call centers play a crucial role in shaping brand...
Voice Assistants are Transforming the In-Car Experience
In today’s world of fast-paced living, our cars offer a sanctuary of personal space. Voice...
Speech Analytics in Healthcare
Healthcare is changing rapidly, and technology is playing a big part! One exciting area is...
Power of Listening
The use of AI in analyzing speech has become a significant tool in enhancing agent performance in...
FRT
For the BPO industry, efficiency is as important as Customer experience. BPOs handle various tasks...
Leveraging AI to Mitigate Loan Delinquency: Strategies for Lenders
For the lending industry, managing loan delinquency rates is a perpetual challenge. As lenders...
How Sales Analytics Tools Improve Your Sales Calls: Best Sales Analytics Tools
Within the dynamic realm of sales, each call represents a valuable opportunity. However, how can...
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