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In an era where competition is fierce and customers are more empowered than ever, customer...

AI-Powered Conversation Intelligence- Overcoming Top Contact Center Challenges

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As customer expectations evolve, contact centers are under increasing pressure to deliver faster...

Real-Time AI -A Game Changer for Contact Center Performance

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When customers encounter an issue or have a question, their first step is often to contact customer...

Sentiment Analysis Tools For Your Business

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In this digitally evolving business world, understanding customer emotions has become more important...

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With every customer conversation, businesses gain a wealth of insights—if they know how to listen...

Reducing Agent Turnover with Conversation Intelligence

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Agent turnover, also known as agent churn, has long been a significant challenge for businesses...

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Professionals across industries—like actors, content creators, and podcasters—all use scripts to...

How AI Can Prevent Mis-selling in Insurance

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Misselling in financial services is more common than many realise. Research indicates that a...

Leveraging Machine Learning for Effective Sentiment Analysis

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In our AI-driven world, the human desire for meaningful connections remains stronger than ever. We...

How AI is Transforming Customer Service in NBFCs

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Did you know that in 2023, AI-powered technologies reduced loan processing times by 60% in India’s...

Top Strategies to Boost Call Center Agent Productivity Using AI

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Did you know that, on an average, a call center agent handles over 100 calls a day? Therefore, with...

How LLM is driving better Sentiment Analysis in Call Centers

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Generative AI is not only the talk of the town but also transforming industries. However, it’s...

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As a call center manager, understanding how well your call center is performing and finding ways to...

Empowering Call Center Agents with AI Tools

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In an era where customers increasingly rely on self-service channels to resolve routine queries...

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“Empathy does not equal agreement.” – Chris Voss. Humans are emotional creatures. Our emotions do...

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The Financial Technology (FinTech) industry is evolving rapidly, driven by emerging technologies and...

LLMs Enhance the Customer Experience and Support

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Transforming Fintech Operations with Speech Analytics

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Speech analytics has been the talk of the town lately, with almost every industry adopting...

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It feels like just yesterday when managing our finances meant waiting in long queues at the bank...

Optimize Your Sales Process for the Lending Market

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Many businesses hesitate to modify their sales processes, especially when they’re seeing consistent...

Mastering Escalation Call Management in Contact Centers

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You’ve probably heard this phrase, “Please give me a moment to transfer your call to” In contact...

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As customer expectations evolve, modern call centers face the dual challenge of adapting to a remote...

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In any business, call center agents are customers’ first point of contact when they have...

customer sentiment analysis in retail banking

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Jeff Bezos, Founder of Amazon, once said, “It’s not the customer’s job to know what they want. It’s...

Speech Analytics Can Change the Insurance Industry

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The Insurance Industry is highly competitive, with companies offering similar products and services...

How speech analytics is refining Customer Experience in the gaming industry

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The gaming industry has evolved beyond merely creating entertaining experiences; it now aims to...

Tips for Maximizing Success in Debt Collections

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Introduction Effective debt collection is a crucial yet often daunting aspect of maintaining the...

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Imagine a healthcare experience where your needs are anticipated, your care is personalized, and...

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“This call may be monitored or recorded for quality assurance”, Chances are, you’ve heard this...

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In India, where the saying “Customer is God” reigns supreme, contact centers understand...

Automated Quality Management (AQM) in your contact centers

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In the heart of a dense, unexplored jungle, a group of explorers searches for an ancient, legendary...

Best Call Center Quality Management Software in India

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In today’s customer-focused world, happy customers are key to success. This is where contact...

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Leverage Mihup’s fine-tuned LLM to Maximize Engagement, Automate Key Processes, and Better...

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Future Trends of Generative AI In Banking Generative AI has brought a new wave in the banking...

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Today, your company might have received vast amounts of structured and unstructured text through...

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In today’s data-driven world, businesses are reliant on customer interactions for strategic...

Conversational Intelligence Can Transform Your Business

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Are you sure you are not missing out on valuable customer insights? In today’s digitally competitive...

Best Practices for Using Speech Analytics Tools

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If you wish to enhance your customer experience, then integrating speech analytics into your call...

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In this dynamic world, where our lives seem to be intertwined with screens and gadgets, one can’t...

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Have you ever wondered how seamlessly technology has integrated into our daily lives? From managing...

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Artificial intelligence (AI) is driving a revolution in the automotive industry, transforming how we...

Why Agent Training and Development is Crucial in Contact Centers

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In today’s fast-paced business landscape, contact centers serve as the frontline of customer...

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In an era where customer experience is paramount, call centers play a crucial role in shaping brand...

Voice Assistants are Transforming the In-Car Experience

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In today’s world of fast-paced living, our cars offer a sanctuary of personal space. Voice...

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