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In today’s fast-paced business world, customer conversations hold untapped potential for...

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Managing a BFSI contact center is not easy. It is like juggling flaming torches—on one side rigid...

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Running customer support is like being the glue that holds everything together—except the glue’s...

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Running an e-commerce business is like hosting a never-ending party—everyone’s invited, but keeping...

Conversation Intelligence Improve sales conversion

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Every call made in the high-stakes world of contact centers is an opportunity or a missed chance...

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As the business grows, that means conversations and questions are growing, and with that comes...

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Let’s be real—running a business is becoming increasingly difficult. Customers expect quick...

Personalized customer service In insurance with AI

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Let’s face it nobody’s jumping out of bed excited to call their insurance company. Buying a policy?...

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A frustrated customer calls in to support about the same issue again and again. However, they do not...

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We live in a time where people increasingly view products and services as commodities. Customers...

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Imagine trying to understand how everyone really feels about your brand. You have tons of customer...

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In today’s busy marketplace, many businesses want your attention. What makes you pick one over...

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In the world of business, one thing rings true: happy customers are loyal customers. And loyal...

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In today’s tough business world, knowing what your customers think is really important...

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Losing half your customers after just one bad experience? That’s not just a scary thought –...

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The conversational intelligence market is expected to grow exponentially by the end of 2025, as...

Choosing the Right Conversation Intelligence Platform A Comprehensive Guide

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It’s a fact that customer conversations are more than just interactions and they are a...

Reduce Operational Costs in Contact Centers Leverage AI Automation

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If you think running a contact center is an easy task, then think again! Because running a contact...

Enhancing Customer Retention in E-commerce through Speech Analytics

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Running an e-commerce business is a lot like throwing a party. You want a steady stream of new...

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“A satisfied customer is the best business strategy of all”— Michael LeBoeuf. Let’s say a customer...

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Running a business is a rollercoaster. One minute you’re riding high on optimism, picturing...

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The banking industry is undergoing a digital transformation, and at the heart of this change lies...

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The financial world is changing fast, and this rapid change throws tough responsibilities at lending...

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Have you ever wondered how businesses know what their customers want? That’s where customer...

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In today’s fast-paced and highly competitive business landscape, companies are constantly...

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Voice analytics is an advanced technology that listens to and analyzes voice data from customer...

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Are you sure that your quality assurance process is optimized? If you have ever managed a contact...

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Customer loyalty and satisfaction are essential for any successful business. Among the many metrics...

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In recent years, call centers and contact centers have been witnessing significant changes driven by...

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Customer retention analytics is essential to the growth and profitability of your business...

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Understanding Call Center Compliance Call center compliance is vital to ensure the ethical handling...

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A call center does not only refer to answering all customer inquiries these days. Modern call...

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“This month’s target has been achieved—we closed every deal.” Doesn’t it sound...

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If you’re a person who has worked with a contact center or manages one, you know the real struggle...

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In today’s competitive business environment, excellent customer service is essential. Business...

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Businesses across industries are increasingly using conversational AI to enhance customer...

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In today’s fast-paced business world, understanding and improving your customer interactions is...

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Conversational AI has been an important tool in modern technology, mainly serving virtual...

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In today’s competitive world, sales teams need every advantage to stay ahead. Conversation...

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Conversation intelligence leverages AI and machine learning (ML) to analyze interactions, whether...

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Ever felt like your team is answering questions but not solving problems? The gap might be in...

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In today’s rapidly evolving business landscape, companies are constantly seeking innovative...

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Data forms the foundation on which all strategic decisions are based. Business Intelligence has...

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Most businesses with a modern call center operation or another high-touch service face high call...

Automation enhances call center efficiency

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Frustrated with long hold times, angry customers, and inefficient call center operations in your...

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