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Conversational banking is a form of digital banking technology that aims to replicate the...

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The Banking, Financial Services, and Insurance (BFSI) industry are at the forefront of a significant...

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Conversational Artificial Intelligence (AI) has emerged as a transformative technology in recent...

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Financial services organizations are facing a multitude of challenges. The widespread adoption of...

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Agents frequently encounter the issue of lacking visibility into their performance metrics or...

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E-commerce companies operate in a highly competitive landscape where customer satisfaction and...

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The fintech industry has undergone significant transformations in recent years, fueled by...

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Customer service has emerged as a crucial factor that can make or break a company’s reputation...

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In recent years, artificial intelligence (AI) has made remarkable strides, particularly in the field...

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Sentiment analysis, a subfield of natural language processing (NLP), has gained significant...

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Natural Language Processing (NLP) is a field of artificial intelligence (AI) that focuses on the...

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In recent times, customer retention has emerged as a critical factor for sustainable growth in...

E Book

How Much of An Impact Does Employee Experience Have on the Contact Centre Business?...

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Why consider Conversation Intelligence Software? Here are three key benefits of a conversation...

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What Exactly is Conversation Intelligence Software? Conversation intelligence software utilizes...

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Your customer contacts your contact center to report a billing problem, and after they experience a...

Case Study

A Leading Digital Payment Company Provides a Positive Experience to its Customers and in turn...

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Average Wait Time: How long is too long? 8 ways you can reduce AWT with Speech Analytics...

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Enhancing Fraud Detection And Prevention in Contact Centers: The Power of Speech Analytics...

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Artificial Intelligence powered Speech Analytics: 6 Ways it can Elevate the Healthcare industry...

Play Book

Customer service is more important than ever, especially for the Banking Industry...

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Understanding the Importance and Benefits of Contact Center Metrics and KPIs...

Case Study

A leading Fintech Giant Enhances Customer Experience using Mihup Interaction Analytics, leading to a...

Case Study

How Tata Motors uses Mihup AI to redefine the connected experience for automobile users...

Case Study

Fintech Unicorn uses Mihup Interaction Analytics to significantly increase their Customer Retention...

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With Real-Time Agent-Assist, Say Goodbye to Frazzled Contact Centers and Hello to Smooth Operations...

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Streamlining Contact Center Operations and Reducing Hidden Costs with Conversational Intelligence...

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Revolutionizing Your Experience: Latest Product Updates You Can't Afford to Miss!...

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Speech Analytics has come a long way since its inception. Over the years, advancements in technology...

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Conversational AI is revolutionising how businesses interact with customers. Powered by artificial...

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In today’s rapidly evolving digital landscape, businesses are constantly looking for...

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Introduction Real-time speech analytics has become increasingly popular in India, especially in the...

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In the fast-paced world of sales, every conversation with a customer counts. It’s crucial for...

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At its core, speech analytics is the process of analyzing recorded conversations between customers...

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As financial services continue to grow, so does the demand for effective customer service. One of...

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If you have experienced frustration due to the inability of customer service representatives to...

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In today's age of consumer-centric operations and stiff competition, it is not the product but the...

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In modern contact centers, data-driven performance metrics reign supreme. There are so many...

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All over the world, a lot of business is lost by companies simply because they fail to provide a...

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What if there was a way for an e-commerce brand to predict what a customer is most likely to buy and...

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Learn why businesses today need VOC programs and how AI can be the key differentiator in driving...

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Businesses spend millions of dollars to acquire customers. But Bad customer service can jeopardize...

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Conversation technology has consistently grown in applications across interfaces and devices over...

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Each conversation taking place through voice, email, chat and social media contains invaluable...

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As we move towards a primarily voice-activated digital world wherein customers prefer conversing...

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