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A leading consumer lending fintech company in India is changing the game for cashless purchases by providing digital EMI to consumers without requiring a credit card or credit score.
They noticed a drop in app usage and suspected that it was due to poor customer experiences caused by inadequate contact center operations and limited data obtained from the QA team made it challenging to identify the root cause of it. They sought insights from customer contact center conversations.
Learn how Mihup’s Interaction Analytics solution analyzed incoming calls to identify trends, patterns, and areas for improvement, resulting in comprehensive compliance checks, Zero Tolerance Policy (ZTP) compliance, improved agent performance, and enhanced overall contact center efficiency.
