With its establishment in 1996, this company started their journey as a traditional stock brokerage firm. Their “Digital Journey” began in 2019 with an end-to-end digital investment solution, establishing them as a trusted and reliable stock broking firm in India.
The company had been experiencing a surge in legal and social media escalations from unhappy customers resulting in significant negative publicity. They wanted to understand the underlying causes of these unhappy customers.
Learn how Mihup’s Interaction Analytics enabled 100% interaction analysis, priority escalation notifications, streamlined audits, and PII redaction for enhanced security and privacy compliance which eventually led to de escalations, better CSAT scores and ultimately happier customers.
U729 00WB 2016 PTC2 16027
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Millennium City IT Park, Tower-2, 3A & 3B,
3rd Floor, DN-62,DN Block,
Sector-V, Salt Lake, Kolkata-700 091
Millennium City IT Park, Tower-2, 3A & 3B, 3rd Floor, DN-62,DN Block, Sector-V, Salt Lake, Kolkata-700 091
Koramangala Club Road,
881, 6th Cross Rd, 6th Block, Koramangala,
Bengaluru, Karnataka 560095