A fast-growing digital lending company that provides financing solutions under brands like Kissht and Ring is serving customers through major e-commerce platforms like Amazon and Flipkart. Given its regulatory obligations under the RBI, customer service and collections were critical to ensure compliance with operational efficiency.

Understanding the need for better solutions company partnered with Mihup.ai. Mihup’s AI-powered solutions like Interaction Analytics empowered the digital lending company to enhance customer service and collections processes with 100% call audit coverage, faster audits, and actionable insights. Learn how these innovations enhanced the company’s customer service and collections processes, achieving compliance excellence, reducing disposition errors by 75%, accelerating audits by 5x, and establishing the company as a leader in operational efficiency and customer satisfaction.