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Are you struggling to meet customer demands while keeping costs low?
Do you find it challenging to maintain consistent service quality?
Are you losing customers to competitors due to poor customer service?
How about leveraging conversation intelligence to enhance your customer experience and increase your efficiency?
Imagine having a team of expert agents who are able to provide top-notch customer service around the clock, ensuring that your customers are satisfied and loyal to your brand. But as a BPO provider, you know that managing a large team of agents and ensuring consistent performance can be a challenge. You may be dealing with high agent turnover rates, unproductive agents, and low customer satisfaction ratings. That’s where Mihup’s Speech Analytics solution comes in. Our technology helps you identify areas for improvement, train your agents effectively, and ultimately deliver an exceptional customer experience.
Interaction
analysis
25%
Uplift in custome
experience
50%
Boost in operational
efficiency
85%
Higher sales
growth
>50%
Reduction in agent
onboarding time
25%
Higher gross
margin
Our speech analytics can analyze 100% of calls to identify customer pain points and improve customer experience by providing personalized support and tailored solutions.
Mihup speech analytics solution can also help agents identify the root cause of customer issues and suggest solutions to agents, leading to faster resolutions and increased first-call resolution rates.
Our speech analytics solution can analyze calls to identify the reasons for agent dissatisfaction and suggest actions to reduce agent churn rates.
It also helps BPO managers to identify regulatory compliance issues in calls and provide real-time alerts to supervisors, reducing compliance risks.
With Mihup speech analytics, leaders and sales teams can analyze calls to identify cross-sell and up-sell opportunities, helping agents increase sales and revenue.
Our speech analytics monitor calls in real time, providing agents with feedback and suggestions to improve their performance and ensure consistency in customer service.
You can also identify competitor strategies with Mihup speech analytics and propel your BPO to stay ahead in this highly competitive market.
You can now track key performance metrics such as call volume, average handle time, and customer satisfaction, gaining valuable insights to improve your business operations.
Our state-of-the-art speech recognition technology accurately captures and transcribes every customer interaction, providing you with valuable data-driven insights to optimize your BPO operations and improve customer satisfaction. With our solution, you can easily monitor and analyze customer interactions to identify areas for improvement and deliver exceptional service.
Our highly customizable analytics dashboard allows you to track and analyze critical metrics such as call volume, first call resolution, and customer feedback. With this feature, you can quickly identify trends and make informed decisions to improve the quality of service, resulting in happier customers and increased retention rates.
With our real-time monitoring feature, you can stay on top of your BPO operations and proactively address customer needs and concerns, resulting in a seamless customer experience. Our solution enables you to quickly identify issues and take immediate action, reducing customer frustration and increasing loyalty.
Our sentiment analysis feature provides you with valuable insights into the emotions and needs of your customers, allowing you to personalize your BPO services and enhance customer loyalty. By understanding the sentiment behind each interaction, you can tailor your approach to meet the unique needs of each customer and deliver an exceptional experience.
Our automated call categorization feature saves your BPO team valuable time and effort by categorizing customer interactions based on their needs. This allows your team to focus on delivering the highest quality service to your customers, improving satisfaction and retention rates. With this feature, you can streamline your operations and increase efficiency, ultimately leading to a better bottom line.
Don’t’ just take our word for it – see how Mihup Speech
Analytics has helped organizations provide exceptional customer service
Mihup Communications Private Limited
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Products:
Mihup Communications Private Limited
CIN No:
U729 00WB 2016 PTC2 16027
Email:
Bengaluru:
Accel Launchpad,
Koramangala Club Road,
881, 6th Cross Rd, 6th Block, Koramangala,
Bengaluru, Karnataka 560095
