Conversation Intelligence for 2023! Part 1
What Exactly is Conversation Intelligence Software? Conversation intelligence software utilizes natural language processing and AI technology to capture, transcribe, and analyze conversations. While it is commonly used in sales organizations, its usefulness extends to other teams within your organization that require conversation analysis or collaboration on accounts, such as customer service, customer success, and marketing. […]
How to Improve Your Quality Process with Speech Analytics in 2023
Your customer contacts your contact center to report a billing problem, and after they experience a prolonged waiting period before finally connecting with an agent, they quickly realize that the agent is not able to provide a feasible solution for them. As frustration mounts, the customer becomes angry and starts expressing their dissatisfaction loudly. The […]
Average Wait Time: How long is too long? 8 ways you can reduce AWT with Speech Analytics
Average Wait Time: How long is too long? 8 ways you can reduce AWT with Speech Analytics
Enhancing Fraud Detection And Prevention in Contact Centers: The Power of Speech Analytics
Enhancing Fraud Detection And Prevention in Contact Centers: The Power of Speech Analytics
Artificial Intelligence powered Speech Analytics: 6 Ways it can Elevate the Healthcare industry
Artificial Intelligence powered Speech Analytics: 6 Ways it can Elevate the Healthcare industry
Understanding the Importance and Benefits of Contact Center Metrics and KPIs
Understanding the Importance and Benefits of Contact Center Metrics and KPIs
With Real-Time Agent-Assist, Say Goodbye to Frazzled Contact Centers and Hello to Smooth Operations and Exceptional Customer Service!
With Real-Time Agent-Assist, Say Goodbye to Frazzled Contact Centers and Hello to Smooth Operations and Exceptional Customer Service!
Streamlining Contact Center Operations and Reducing Hidden Costs with Conversational Intelligence
Streamlining Contact Center Operations and Reducing Hidden Costs with Conversational Intelligence
Revolutionizing Your Experience: Latest Product Updates You Can’t Afford to Miss!
Revolutionizing Your Experience: Latest Product Updates You Can’t Afford to Miss!
The Past and Present of Speech Analytics
Speech Analytics has come a long way since its inception. Over the years, advancements in technology and data analytics have significantly evolved Speech Analytics,