Conversational AI in India
Conversational AI is revolutionising how businesses interact with customers. Powered by artificial intelligence (AI),
What is Conversational AI and how can it benefit businesses in 2023?
In today’s rapidly evolving digital landscape, businesses are constantly looking for innovative ways to improve customer experience and increase efficiency. One technology that has emerged as a powerful tool for achieving these goals is Conversational AI. In this article, we will explore what Conversational AI is, how it works, and its potential benefits and challenges for businesses. I. […]
Real-time Speech Analytics in India with Mihup: Enhancing Customer Experience in Calling Centers
Introduction Real-time speech analytics has become increasingly popular in India, especially in the calling center industry. In today’s digital world, calling centers are under pressure to provide personalized customer experiences while controlling costs. Real-time speech analytics in India with Mihup offers a solution by providing businesses with the ability to analyze customer interactions in real-time and gain […]
Real-Time Speech Analysis: A Game-Changer for Sales Teams
In the fast-paced world of sales, every conversation with a customer counts. It’s crucial for sales teams to make the most out of every interaction to close deals and drive revenue. But how do you ensure that sales reps are consistently performing at their best on every call? The answer lies in real-time speech analytics. […]
Speech Analytics: Unleashing the Power of Voice Data for Business Insights
At its core, speech analytics is the process of analyzing recorded conversations between customers and call center agents to extract valuable insights that can be used to improve business operations. By analyzing the content of these conversations, businesses can gain a better understanding of customer needs, identify areas for improvement in their products and services, […]
Speech Analytics for Financial Services Contact Centers
As financial services continue to grow, so does the demand for effective customer service. One of the most effective ways to improve customer experiences is by using speech analytics. With the help of these analytics, financial services contact centers can monitor and analyze customer interactions to gain insights into customer needs and preferences. In this […]
Call Center Escalations: How Speech Analytics Can Reduce Them
If you have experienced frustration due to the inability of customer service representatives to quickly understand and respond effectively to your query, you are not alone. This is a problem faced by scores of people every day even while dealing with some of the biggest organizations. All over the world, a lot of business is […]
The Role of Speech Analytics in Enhancing Your Call Center Compliance
In today’s age of consumer-centric operations and stiff competition, it is not the product but the customer support that can be a game-changer. Speech analytics can help.
6 Proven Ways to Improve AHT without Sacrificing Your CSAT
In modern contact centers, data-driven performance metrics reign supreme. There are so many parameters and metrics that one might wonder if the emphasis on data is exaggerated. However, in reality, it is the constant measurement of performance metrics that can make or break the customer experience. One of the key metrics that every customer care […]
Decoding the True Voice of Customers with Conversation AI
All over the world, a lot of business is lost by companies simply because they fail to provide a swift and helpful response to their customers. Conversation AI can help.