How to Reduce Operational Costs in Contact Centers: Leverage AI Automation
If you think running a contact center is an easy task, then think again! Because running a contact center can cost an arm and a leg. For example, a healthcare call center’s average annual operating cost is around $13.9 million, and labor costs cost $6 million (43%). The increasing cost of running these centers makes […]
Enhancing Customer Retention in E-commerce through Speech Analytics
Running an e-commerce business is a lot like throwing a party. You want a steady stream of new guests walking in, but if they leave too soon, you’re left with an empty room and a lot of leftover snacks. The key to a successful event? Make sure your guests stay long enough to enjoy themselves—and […]
How to enhance customer satisfaction? Real-Time Sentiment Analysis
“A satisfied customer is the best business strategy of all”— Michael LeBoeuf. Let’s say a customer leaves a review: “The service was really good but I didn’t feel valued.” This feedback might seem positive, but beneath these words lies a deeper emotion- maybe disappointment. Stories like this happen daily in contact centers and businesses, and […]
The Silent Revenue Killers: Uncover Hidden Gaps in Your Business
Running a business is a rollercoaster. One minute you’re riding high on optimism, picturing success, and the next you’re wrestling with doubts and feeling discouraged. It’s a constant battle, and honestly, letting either of those voices take over is the first sign of trouble. We work hard on smooth operations to reach those steady growth […]
What is Conversation Intelligence in Banking? Use Cases and Implementation
The banking industry is undergoing a digital transformation, and at the heart of this change lies the rise of Conversation Intelligence in Banking. This powerful tool, rooted in conversational AI technologies, is reshaping the way banks interact with customers, manage operations, and stay ahead in a competitive landscape. This huge expectation from clients is the […]
What is Conversation Intelligence in Lending and How does it Work?
The financial world is changing fast, and this rapid change throws tough responsibilities at lending companies to address customer interaction issues. With all-time-high competition and customers’ expectations grading towards personalization and smooth experience, the demand for innovation has never been at its peak. In comes the turn of conversation intelligence revolutionizing the avenue through which […]
Introduction to Customer Interaction Analytics: Understanding Your Customers Better
Have you ever wondered how businesses know what their customers want? That’s where customer interaction analytics comes in. It’s a powerful way for companies to understand how they talk with their customers. Think of it as collecting information from every time a customer reaches out, whether through email, phone calls, social media, or chat. Companies […]
What is Knowledge Process Outsourcing (KPO): A Comprehensive Guide on How Does It Work?
In today’s fast-paced and highly competitive business landscape, companies are constantly looking for innovative ways to maintain an edge over their competitors. One effective strategy for achieving this is Knowledge Process Outsourcing (KPO). KPO is the outsourcing of high-level, specialized tasks that demand expertise in specific fields. Businesses can tap into top-tier knowledge and skills […]
What is Voice Analytics? How it Transforms Customer Interactions?
Voice analytics is an advanced technology that listens to and analyzes voice data from customer interactions. It helps businesses understand their customers better, improve service, and make smarter decisions. By using this tool, companies can enhance customer experiences, make their operations more efficient, and grow their business. The Growth of Voice Analytics Voice analytics has […]
Achieving 100% Call Analysis: Transforming Quality Assurance in Contact Centers
Are you sure that your quality assurance process is optimized? If you have ever managed a contact center or have worked in it, you know the struggle. On a day-to-day basis, calls come in one after another, agents try their best to solve problems, and supervisors hustle to ensure customers leave satisfied while managing other […]