Improving Customer Retention in BFSI with Sentiment Analysis
Customer retention is a critical metric in the highly competitive Banking, Financial Services, and Insurance (BFSI) sector. Today it’s important for businesses that prioritize keeping their customers engaged and satisfied to establish long-term loyalty, enhance revenue streams, and gain a competitive edge. In this digital age, AI-powered tools like sentiment analysis are revolutionizing the way […]
How AI-Powered Analytics Improve Credit Card Customer Support
Any business head, regardless of any industry will tell you that providing an amazing customer experience is not a choice but rather a necessity. A few studies suggest that 42% of B2C customers showed increased interest in purchasing after having good customer support. Similarly, in the credit card industry’s landscape, exceptional customer support plays the […]
Top Challenges in BFSI Contact Centers and How AI Solves Them
Technological advancements and growing customer expectations have made the Banking Financial Services & Insurance (BFSI) sectors highly dynamic. As a result, demand for these contact center services has increased. BFSI sector contact centers help manage customer interactions but are often plagued with inefficient processes, higher operational costs, and increasing pressure to provide excellent service. This […]
Top KPIs Every Contact Center Should Track Using AI
Contact centers are at the forefront, adapting to meet rising customer expectations. As the impact of artificial intelligence (AI) spans from call routing to real-time analytics, enterprises are adopting performance-monitoring tools that are making it easier than before to monitor how they are doing and improve their performance. However, to get the true advantage of […]
Leveraging Speech Analytics to Boost Call Center Agent Performance for Banks
Exceptional customer service in banking is not an option but a necessity because it not only helps banks to improve customer trust and attract new customers but also helps them to stay ahead of the competition. Good customer experience makes people see a brand positively and a call center’s performance can make or break that […]
Generative AI in Insurance
It’s hardly a day that we haven’t heard anything about Generative AI and its applications and potential uses in different industries. Companies are optimizing their basic operational efficiency and creating customized solutions as per the evolving demands of customers by integrating Generative AI into their operations. So, it should not be a surprise if the […]
Manual vs AI: Which is better for quality audit in contact centers?
Quality assurance (QA) in contact centers is essential for upholding high-quality standards and ensuring customer satisfaction. With the advent of technology, there is a new debate in the market regarding the efficiency of manual versus automated quality audits; which approach do you believe will win? To answer this question, it is essential to closely read […]
Generative AI in Fintech: Transforming Customer Support Through Real-Time Insights
We all have heard about Gen AI and that it is here to stay! Many industries are already adopting it and Fintech is one of them. The financial technology (fintech) industry is evolving rapidly, with generative AI at the forefront of a transformation in customer support. Fintech companies are turning to generative AI solutions to […]
Top 5 Challenges in Contact Center QA and How AI Can Solve Them
Key Takeaways: High customer satisfaction is vital for loyalty and brand reputation. Agent burnout, data security, and outdated systems can impact service quality. AI automates workflows and analyzes interactions for better quality assurance. Mihup.ai enhances QA efficiency and maintains high service standards Did you know? A high customer satisfaction score (CSAT) means customer loyalty, retention, […]
The Role of Real-Time AI in Enhancing Contact Center Quality Management
Is your contact center also facing challenges to manage effective quality management? Looking for a solution that can help you solve the problem you often struggle with either a lack of data for accurate evaluation or an overwhelming amount of information that’s hard to interpret? This is where real-time AI plays a crucial role as […]