The Ultimate Guide to Implementing Mihup AI in Your Business (Step-by-Step)
In today’s fast-paced business world, customer conversations hold untapped potential for growth and improvement. Mihup.ai is a game-changing conversation intelligence platform that turns these interactions into actionable insights. Did you know sales representatives spend 70% of their week on non-selling tasks? Mihup takes this concept forward with the automation of conversation analysis, empowering businesses to: […]
Industry-Specific Solutions: How Mihup AI Transforms BFSI
Managing a BFSI contact center is not easy. It is like juggling flaming torches—on one side rigid regulation breathing down your neck, and on the other impatient customer demanding lightning speed, all while stuck with a team that works looking thinner than a budget spreadsheet during the year’s end. Research by Forrester shows that 63% […]
How to Step Up Your Customer Support With Mihup AI
Running customer support is like being the glue that holds everything together—except the glue’s drying out, and the cracks are starting to show. Whether you’re in BFSI, e-commerce, telecom, or beyond, your team’s on the frontline, juggling angry callers, endless tickets, and sky-high expectations. Whether you’re in e-commerce, BFSI, telecom, or healthcare, the pressure’s on. […]
Industry-Specific Solutions: How Mihup AI Transforms E-commerce
Running an e-commerce business is like hosting a never-ending party—everyone’s invited, but keeping them happy is a full-time job. You’ve got customers expecting lightning-fast answers, carts getting abandoned left and right, and a contact center team trying to keep up with the chaos. Here’s a stat that’ll wake you up: 70% of shoppers ditch their […]
How Conversation Intelligence Improves Sales Conversions in Contact Centers
Every call made in the high-stakes world of contact centers is an opportunity or a missed chance. Because sales conversions are based on quick decisions, the business must put pressure on the agents to assist them with tools that will allow them to keep up and stay ahead. This is where conversation intelligence comes in, […]
Top 5 Challenges in Speech Analytics & How Mihup Solves Them
As the business grows, that means conversations and questions are growing, and with that comes pressure — longer wait time, longer resolution time, and money lost. And the contact centers, that are the front lines of customer interaction, are using more and more speech analytics to unearth actionable insights from every interaction. According to Gartner, […]
10 Game-Changing Conversational AI Use Cases: How Businesses Are Leveraging AI for Growth
Let’s be real—running a business is becoming increasingly difficult. Customers expect quick resolutions, employees have endless tasks to juggle, and the pressure to make more money seems never-ending. Sound familiar? I’ve been there—looking at a bulging inbox of demands and wondering how in the world I could get everything done. That’s where conversational AI steps […]
Personalized Customer Service Done Right: How AI is Revolutionizing Insurance
Let’s face it nobody’s jumping out of bed excited to call their insurance company. Buying a policy? Updating details? Filing a claim? It’s usually a slog of paperwork, hold music, and you’re just another file in the system, right? Not anymore. Artificial intelligence is stepping in, and it’s not just streamlining processes—it’s making personalised customer […]
Boosting Business with Speech Analytics & Sentiment Analysis
A frustrated customer calls in to support about the same issue again and again. However, they do not say, “I am about to cancel my service.” but the way they speak, their tone, pauses, and their choice of words reveal it all. Without speech analytics and sentiment analysis, these signs go unnoticed, which leads to […]
The Ultimate Guide to Maximizing Revenue Through Customer Satisfaction
We live in a time where people increasingly view products and services as commodities. Customers expect more than just a product or service; they expect an experience with whatever they purchase. And if you fail to provide that experience, it becomes a major revenue leak. Also, according to Forrester Research, brands that do best with […]