Why Your Business Needs an Auto Call Recording Tool in 2025. Explore its importance in Contact Centers
“This call may be recorded for quality and training purposes.” You most certainly are no stranger to these words, but have you ever been curious about how and where actual recordings of these calls are made? In the current times, contact centers, the automated call recording system has become obligatory for gathering and evaluating customer […]
Is AI Right for My Business? 5 Signs You Need an AI-Driven Speech Solution
Today, you’ve most likely found that artificial intelligence is talked about everywhere in relation to business, especially since it has changed the way companies communicate. However, the question is if AI is suitable for your business or not, and that’s what to consider seriously. AI has been in a pilot phase for a long time, […]
What Happens in a 3-Minute Call? A Microbreakdown Using Speech Analytics
Let’s be honest, three minutes on the phone doesn’t sound like much. It’s barely enough time to brew a coffee, respond to a Slack message, or scroll through your feed. But in a call center, three minutes can be everything. A complaint was raised. A problem solved. A customer saved or lost. But here’s the […]
How Emotion Detection Is Changing CX and Customer Support
Your customers don’t just want the solutions; they want to be seen and heard. In today’s competitive business landscape, you need to know what your customers really want and how they feel. Thanks to artificial intelligence (AI), companies are now using technology like emotion detection to not only analyze voice and text-based interactions but also […]
Case Study: Boosting Contact Center Efficiency with AI-Powered Speech Analytics
Contact centers are the pulse of customer service but suffer from issues such as long wait times, inconsistent agent performance, and irate customers. Step in AI-enabled speech analytics—a revolutionary software that’s changing the dynamics of these centers. The essence of artificial intelligence is employed here by enterprises in order to notch up contact center productivity, […]
Cloud vs. On-Premise Speech Analytics: Which One is Right for Your Business?
Technologies are changing the way how people and businesses work together These days, it might be the case that decision-making is the aspect in which the ability to keep going or the inability to make is found. Let me give you a situation. Every company now has to opt for either a cloud-based solution or […]
Mihup.ai vs. Traditional Speech Analytics: Why AI-Powered Solutions Win
Imagine a Time Before AI in Speech Analytics Think back to when all contact centers did was listen to their representatives’ phone calls and a supervisor was there to take notes—even if they heard a tiny fraction of the conversation. That was speech analytics just a few years ago. Now, we live in a world […]
How AI Can Significantly Reduce Your Contact Center Operating Costs – Featuring Mihup.AI
In today’s fast-paced world, businesses are competing for the benefit of their customers–who are arguably the most crucial element of a company’s survival ahead of other businesses. Customer care contact centers are a critical intermediary between a company and a customer. The problem is that delivering services through a contact center consistently poses a challenge […]
The Real ROI of Speech Analytics: What Most Decision-Makers Overlook
When it comes to choosing the right speech analytics tool and leveraging it effectively, determining the Return on investment (ROI) is a very critical aspect for businesses.To stay ahead in this competitive business landscape, contact centers are now using speech analytics solutions to transform customer interactions and extract valuable insights through advanced natural language processing […]
How Conversation Intelligence Impacts Customer Experience
Ever wonder what secrets your customer phone calls are holding? Think about it – every chat, every question, every little thing they say can actually help your business get better and grow. But who has the time to listen to all that? Well, that’s where something really cool called Conversation Intelligence (CI) comes in. This […]