Top Challenges in BFSI Contact Centers and How AI Solves Them
Technological advancements and growing customer expectations have made the Banking Financial Services & Insurance (BFSI) sectors highly dynamic. As a result, demand for these contact center services has increased. BFSI sector contact centers help manage customer interactions but are often plagued with inefficient processes, higher operational costs, and increasing pressure to provide excellent service. This […]
Top KPIs Every Contact Center Should Track Using AI
Contact centers are at the forefront, adapting to meet rising customer expectations. As the impact of artificial intelligence (AI) spans from call routing to real-time analytics, enterprises are adopting performance-monitoring tools that are making it easier than before to monitor how they are doing and improve their performance. However, to get the true advantage of […]
Leveraging Speech Analytics to Boost Call Center Agent Performance for Banks
Exceptional customer service in banking is not an option but a necessity because it not only helps banks to improve customer trust and attract new customers but also helps them to stay ahead of the competition. Good customer experience makes people see a brand positively and a call center’s performance can make or break that […]
Generative AI in Insurance
It’s hardly a day that we haven’t heard anything about Generative AI and its applications and potential uses in different industries. Companies are optimizing their basic operational efficiency and creating customized solutions as per the evolving demands of customers by integrating Generative AI into their operations. So, it should not be a surprise if the […]
Manual vs AI: Which is better for quality audit in contact centers?
Quality assurance (QA) in contact centers is essential for upholding high-quality standards and ensuring customer satisfaction. With the advent of technology, there is a new debate in the market regarding the efficiency of manual versus automated quality audits; which approach do you believe will win? To answer this question, it is essential to closely read […]
Generative AI in Fintech: Transforming Customer Support Through Real-Time Insights
We all have heard about Gen AI and that it is here to stay! Many industries are already adopting it and Fintech is one of them. The financial technology (fintech) industry is evolving rapidly, with generative AI at the forefront of a transformation in customer support. Fintech companies are turning to generative AI solutions to […]
Top 5 Challenges in Contact Center QA and How AI Can Solve Them
Key Takeaways: High customer satisfaction is vital for loyalty and brand reputation. Agent burnout, data security, and outdated systems can impact service quality. AI automates workflows and analyzes interactions for better quality assurance. Mihup.ai enhances QA efficiency and maintains high service standards Did you know? A high customer satisfaction score (CSAT) means customer loyalty, retention, […]
The Role of Real-Time AI in Enhancing Contact Center Quality Management
Is your contact center also facing challenges to manage effective quality management? Looking for a solution that can help you solve the problem you often struggle with either a lack of data for accurate evaluation or an overwhelming amount of information that’s hard to interpret? This is where real-time AI plays a crucial role as […]
Empowering Conversations: Mihup.ai Secures ₹50 Crores to further its mission of Empowering Conversations that Drive Positive Business Outcomes
At Mihup.ai, we believe in the power of conversation intelligence to transform how different industries interact with machines, enabling more efficient and intuitive experiences across sectors like automotive, contact centers, and beyond. Today, we’re excited to announce a major milestone in our journey – Mihup has successfully raised ₹50 crores in a Series A/B round […]
The Future of Speech Analytics: Trends to Watch in 2025
In today’s customer-centric world, every conversation is quick and often filled with anonymous touchpoints, making it critical for businesses to make the most of each interaction. This is where speech analytics play an important role in—transforming how businesses understand and enhance customer interactions by turning each interaction into actionable insights that can drive operational efficiency, […]