A leading credit card provider company was facing significant issues in managing collections and compliance challenges. Despite having a large team, they were able to audit only 2% of customer interactions, leading to frequent escalations, non-compliant case tagging, and gaps in their agents’ performances.

With the recognition of these challenges, they decided to integrate better solutions into their system. With the integration of Mihup.ai’s solutions, the credit card provider received real-time feedback on the Agent’s performance which helped them close the deals faster than before.

Learn how by enhancing compliance, automating audits, and enabling targeted customer outreach, Mihup.ai ensured regulatory risk reduction and sustainable growth. And how Mihup’s 100% interaction analytics helped them provide real-time insights which resulted in a 20% improvement in collection efficiency, a 95% reduction in regulatory complaints, and 98% accuracy in case tagging.