A leading financial services provider that enables businesses to accept multiple payment modes and gain detailed customer insights is focused on delivering reliable and fast service. This company sought to enhance operational efficiency and maintain high levels of customer satisfaction.

Despite its focus on delivering reliable, fast service, the company faced significant challenges in reducing Average Handling time (AHT), inconsistent agent performance, and the resulting negative impact on customer satisfaction and costly escalations.

The company partnered with Mihup to address these challenges. Mihup’s AI-driven solution was chosen for its ability to provide precise insights into performance issues and scalable interventions. The goal was to reduce AHT and improve overall operational and service efficiency.

Learn how Mihup’s AI-powered 100% Interaction Analytics transformed the company’s customer support, improving agent performance, reducing AHT to 16%, enhancing customer satisfaction scores to 20%, and improving operational cost savings.