Reimagine Your Contact Center Success With The Power Of LLM

Leverage Mihup’s fine-tuned LLM to maximize engagement, automate key processes, and better investigate customer and agent behavior by unlocking the true intent behind every conversation.

How Mihup LLM Makes a Difference to Your Contact Center

CX Sales

Intent of Interaction

Accurately identify the customer’s intent behind every interaction, ensuring more relevant and responsive service.

Issue Type Identification

The LLM automatically categorizes customer issues, enabling faster, more accurate resolutions and improving the overall customer experience.

Summarisation

Automatically generate call summaries of each interaction, saving agents time on follow-up actions and ensuring key points are captured, which enhances the overall customer experience by improving response efficiency and accuracy.

Post Call Surveys

Automate post-call surveys, gathering feedback efficiently and providing insights into customer satisfaction.

Customer Effort

Automatically evaluate the effort customers must exert to resolve their issues, helping to streamline processes and improve customer experience.

Auto Identification of Agent Coaching Areas

The LLM acts as a virtual coach, analyzing conversations, identifying areas for improvement, and providing agents with personalized feedback. It then provides personalized training recommendations, empowering agents to continuously refine their communication skills and handle complex situations with greater confidence.

100% AI Scoring

Take the guesswork out of performance evaluation. Mihup’s advanced LLM model provides objective, 100% AI-powered scoring of agent interactions, ensuring consistent and data-driven quality control and decisions.

Identify Common Objections

Automatically identify and categorise the common or new issues raised by leads on sales interactions.

Customer Propensity to Buy

Auto-analyze interaction data to predict a customer’s likelihood to purchase – whether it is high, mid, low, or not interested– helping the sales team prioritize leads effectively.

Auto Recommendations for Follow-up

Automatically recommend personalised follow-up actions based on the conversation. This involves suggesting specific next steps based on its understanding of the customer interaction.

Pitch Quality

Evaluate the effectiveness of sales pitches, providing automated insights and recommendations to enhance pitch delivery.

Rapport Building

Help agents build stronger customer relationships and rapport by analyzing conversation nuances. It identifies emotional cues and context, enabling agents to respond empathetically and relevantly, fostering trust and engagement.

Auto Identification of Agent Coaching Areas

100% AI Scoring

Mihup.ai Now Powered by Advanced Large Language Model (LLM)

Rapid Deployment: Ready When You Are

Unlike other LLM solutions that require up to 90 days for deployment, Mihup’s fine-tuned LLM is designed for speed and efficiency. Our model is ready to use, ensuring immediate and seamless integration into your existing systems. This means you can immediately start benefiting from advanced AI capabilities, enhancing customer interactions, and optimizing operations without the long wait. With Mihup, you get fast, effective deployment that drives value from day one.

Enhanced Understanding of Customer Intent

Mihup’s interaction analytics application, powered by its advanced and fine-tuned LLM, goes much deeper than just understanding the conversation. It analyses the nuances of conversation, grasping the true intent behind customer inquiries.

Multilingual Capability and Industry-Specific Insights

Mihup’s fine-tuned LLM excels in handling mixed-language speech-to-text (STT) outputs, catering to the diverse languages of India, not like LLM 4 and other models that typically support STT in a single language.

Enhanced Customer Experience and Satisfaction

Mihup’s fine-tuned LLM empowers agents to rightly act on customer needs, navigate complex conversations with ease, and ultimately close every interaction with a satisfied smile. This isn’t just another gimmick. It’s a game-changer, specifically designed for your contact centers.

Why Mihup.ai’s Contact Center LLM is Your Ultimate Tool for Success

Get used to more satisfied customers

A deeper understanding of customer needs and emotions leads to more personalized and effective interactions, fostering lasting customer loyalty.

Make every agent your rockstar agent

Real-time guidance and insightful coaching empower agents to excel, maximizing their efficiency and effectiveness.

Become an optimisation ninja

Auto-detection of key moments and AI-powered scoring streamline workflows and optimize resource allocation.

Ready to unleash the transformative potential of Mihup’s advanced LLM in your contact center?

By leveraging Mihup’s fine-tuned LLM, your contact center can transform the way it interacts with customers, leading to higher conversions, happier customers, and a more confident and empowered workforce.

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To witness your customer conversations drive business success everyday!

Auto-detection of Dispositions

It acts as a real-time guardian angel for your agents, dynamically pinpointing crucial moments within conversations. This includes not only escalation points or buying signals but also a deeper understanding of the caller's intent. The LLM takes the guesswork out of understanding call intent and context by continuously analyzing the conversation flow. This empowers agents to tailor their approach in real time and optimize for successful conversions.

Auto Recommendation for Follow-up

The LLM doesn't stop at identifying key moments. Mihup's LLM automatically recommends personalized follow-up actions based on the conversation. This could involve suggesting specific next steps, crafting email templates for post-interaction communication, or reminding agents of outstanding tasks.

Auto Recommendation for Agent Coaching

Detection of Customer Emotion

Going just beyond sentiments Mihup's LLM delves deeper than surface-level sentiment analysis. It understands the true intent behind customer inquiries and recognizes the emotional undertones of customer interactions, enabling agents to address concerns with greater empathy and understanding.

100% AI Scoring of Interactions

Mihup’s LLM takes the guesswork out of performance evaluation. Mihup's LLM provides objective, 100% AI-powered scoring of agent interactions, ensuring consistent and data-driven quality control and decisions.