Built on proprietary ASR technology, Mihup offers an ideal mix of accuracy, speed, and cost-effectiveness. Its proprietary software enhances security and compliance, integrates seamlessly with other solutions, and allows for scalable growth. This also allows us to be cost-effective as compared to our peers that leverage pre existing platforms to develop conversation intelligence applications.

Major players in the Indian market do not run on proprietary tech stack, rather, they rely on 3rd party providers. This adds to the cost of the end solution making it more expensive. In terms of accuracy and scalability, it is easier to train and fine-tune the model to effectively handle intricate intent extractions with a proprietary technology. With 3rd party providers, the scope for scaling and training is beyond control.

Our platform provides a comprehensive set of capabilities, seamlessly transitioning from capturing audio, providing assistance, conducting audits to performing in-depth analyses. Our platform offers a versatile workflow management system that covers the entire spectrum of activities required to deliver business excellence,

Most platforms lack a comprehensive range of capabilities, hence multiple diffferent applications have to be used to perform the various tasks of a single workflow. This results in high costs and inefficiencies in execution.These limitations can impede the smooth running of various functions and contribute to a less efficient and effective user experience.

Mihup’s ‘Advanced Moments’ provides a comprehensive set of capabilities for analyzing conversations, aiding in understanding the intricate dynamics of human interactions. It identifies, categorizes, and evaluates key elements called “parameters”. The platform enables recognition within these parameters. This is done by employing sophisticated logical mechanisms, such as ANDs, NEAR, BEFORE, AFTER, which allow for precise scrutiny of specific segments within interactions, like the start, end, or middle phases. Mihup also facilitates diverse filtering options, including metadata-based filters (such as direction, duration, pauses, and expertise). This nuanced analysis proves superior, offering a profound understanding of customer behavior.

Conversation Intelligence companies in India mainly offer a “Keyword or keyphrase search” feature. This relies on basic phrase matching using “OR” logic and elementary speaker filtering. They lack the depth required for comprehensive analytics essential in evaluating adherence to procedures (such as recognizing instances where agents express empathy after caller dissatisfaction) or in analyzing fundamental call structures (like determining the initial tone of a call—positive or negative). These platforms commonly lack the functionality to assign weights and thresholds to parameters. While they can identify exact matches, they typically lack the capability to differentiate between varying levels of significance based on predetermined thresholds. For instance, they might not distinguish between a “dissatisfied” customer and a “very dissatisfied” customer, potentially missing the identification of a high-risk churn scenario.

Mihup, a homegrown brand, has custom-tailored its platform for the native users. It supports multiple Indian languages, like Hindi, Bengali, Tamil, Telugu or Kannada mixed with English. Mihup also stands out in interpreting natural spoken language, mixed language, and native dialects. It can understand various mixed languages like Hinglish, Benglish, Tamilish, and more. The accuracy of Mihup’s proficiency in comprehending Indian languages has been evaluated against competitors, with its precision surpassing 90% in understanding Indian vernaculars.

Many competitors focus on a limited number of languages, despite less than 15% of the population speaking English. This emphasizes the importance for companies to address regional languages and dialects. Most competitors lack the ability to understand “mixed” languages and the different dialects speaking the same language across India. Mihup stands out with its capability to handle the diverse natural dialects and mixed languages prevalent in the country.

When working with our clients, we go beyond just deploying our solutions. Our team offers expert support and provides free training programs to ensure proficiency in using our platform. We also assist in comprehending reports and analyzing insights for informed decision-making, drawing on our extensive experience to guide you towards swift and effective results. In contrast to many other speech analytics providers, Mihup’s strong support system allows customers to begin realizing concrete advantages in just a matter of weeks, rather than waiting for an average of 6 months.

While some may offer swift implementation, none match the level of support Mihup provides once the product is configured. Once the application is deployed, you are pretty much left to figure your way around usage and widespread adoption. The deployment process tends to be protracted, and it may take even longer to witness results, sometimes up to six months.

The importance of an easy setup and seamless integration cannot be overstated when implementing Mihup. It effortlessly blends with client’s existing communication channels and applications. Mihup offers flexibility in hosting, allowing you to choose between your own cloud or Mihup’s cloud, catering to your specific needs and preferences. We ensure a smooth and efficient transition, enabling clients to quickly leverage the benefits of Mihup.

Implementing certain conversation intelligence solutions poses the challenge of a intricate setup and challenging integration. These solutions face difficulties in seamlessly integrating with existing communication channels and applications, restricting hosting flexibility. This complexity hinders a smooth transition, postponing the client’s realization of the solution’s benefits.

Mihup’s enterprise ready solutions cater to all major verticals in an enterprise – Sales, Customer Support & Collections across industries like Banking, Lending, Insurance, Fintech, Securities, E-com & Logistics, BPOs etc. Mihup’s models are meticulously tailored to cater to the distinctive requirements of each industry. This approach ensures that our solutions are finely tuned to meet the specific needs of different sectors, providing a more effective and nuanced analysis that goes beyond the constraints of generic tools.

Most speech analytics companies deploy a one-size-fits-all approach with a generic tool across various industries, leading to limited insights due to a lack of understanding of specific industry needs. The use of a generic tool across various sectors may overlook the contextual factors that differ among industries. The insights derived from such a tool may not fully capture the intricacies of specific sectors, limiting the depth and accuracy of the analytics provided.