AI in Healthcare: Transforming Patient Experience
Imagine a healthcare experience where your needs are anticipated, your care is personalized, and your journey from diagnosis to recovery is seamless. This is the future of AI in healthcare, a technology set to reshape the industry in profound ways. The AI healthcare market is projected for explosive growth, with estimates indicating an increase from […]
Monitor Call Quality for Better Customer Service
“This call may be monitored or recorded for quality assurance”, Chances are, you’ve heard this phrase at the start of a call with customer service. Many people feel a bit uneasy about companies recording their calls, but we usually don’t think too much about it. Do we? So, how does listening to these calls help […]
Maximizing Quality Assurance Through Effective Call Scoring
In India, where the saying “Customer is God” reigns supreme, contact centers understand the importance of keeping customers happy. They know every interaction holds the power to make or break a relationship. Which builds pressure on Quality Assurance (QA) teams to ensure top-notch service. But is call scoring, a key metric of Quality Assurance (QA), […]
Automated Quality Management: A key to higher Customer Satisfaction
In the heart of a dense, unexplored jungle, a group of explorers searches for an ancient, legendary city of gold. They rely on hearsay and incomplete maps, facing countless dead ends and obstacles. But imagine if they had a precise, detailed map guiding them straight to their destination, eliminating the guesswork and leading them to […]
Top 5 Contact Center Quality Management Software
In today’s customer-focused world, happy customers are key to success. This is where contact center quality assurance (QA) comes in. It’s a comprehensive strategy that uses powerful tools like call center quality assurance software to monitor, evaluate, and improve the performance of your agents. This software goes beyond just listening to calls. It analyzes recordings […]
Reimagine Your Contact Center Success With The Power of LLM
Leverage Mihup’s fine-tuned LLM to Maximize Engagement, Automate Key Processes, and Better Investigate Customer and Agent Behavior by Unlocking the True Intent Behind Every Conversation. Mihup.ai is now powered by an Advanced Large Language Model (LLM). In today’s AI-powered world, understanding the intent behind a conversation is crucial for success. That’s where Large Language Models […]
Generative AI in Banking and the Future of Finance
Future Trends of Generative AI In Banking Generative AI has brought a new wave in the banking industry as financial institutions are using this technology to help them chat with customers more easily through chatbots, catch fraud before it happens, and save time on boring tasks like writing computer code, making sales presentations, and summarizing […]
The Secret Weapon in Your Inbox: Analyze and Audit Your Emails With Mihup.ai’s Text Analytics
Today, your company might have received vast amounts of structured and unstructured text through customer interactions. This data can come from call center transcripts, surveys, customer reviews, phone calls, social media, or emails. Emails are a crucial channel for communication, but extracting meaningful insights from this unstructured text data can be a daunting task if […]
Empower Your Business with Secure Conversation Intelligence Mihup.ai
In today’s data-driven world, businesses are reliant on customer interactions for strategic decision-making to increase growth. Meanwhile, customers demand honesty and transparency regarding handling their sensitive data. With the rise of conversation intelligence platforms, Mihup.ai stands at the forefront, offering a powerful solution that empowers businesses to gain valuable insights from their customer interactions, all […]
How Investing In Conversational Intelligence Can Transform Your Business
Are you sure you are not missing out on valuable customer insights? In today’s digitally competitive era, understanding your customers is more crucial than ever. But with so many conversations happening across different channels, it can be hard to keep track. This is where conversational intelligence comes in. It’s a powerful AI-driven tool that helps […]