The Role of Speech Analytics in Enhancing Your Call Center Compliance
In today’s age of consumer-centric operations and stiff competition, it is not the product but the customer support that can be a game-changer. Speech analytics can help.
6 Proven Ways to Improve AHT without Sacrificing Your CSAT
In modern contact centers, data-driven performance metrics reign supreme. There are so many parameters and metrics that one might wonder if the emphasis on data is exaggerated. However, in reality, it is the constant measurement of performance metrics that can make or break the customer experience. One of the key metrics that every customer care […]
Decoding the True Voice of Customers with Conversation AI
All over the world, a lot of business is lost by companies simply because they fail to provide a swift and helpful response to their customers. Conversation AI can help.
Make eCommerce Customer Satisfaction a Breeze with Speech Analytics
What if there was a way for an e-commerce brand to predict what a customer is most likely to buy and in what price range, when the customer logs on to the website?
6 Reasons Your Business Needs AI-Powered Speech Analytics
Learn why businesses today need VOC programs and how AI can be the key differentiator in driving customer loyalty.
The Future of Voice Demands More Intuitive Conversations. Are You Ready?
Businesses spend millions of dollars to acquire customers. But Bad customer service can jeopardize it all. Can interaction analytics solve this challenge?
Voice Tech and Conversation AI Shaping a Contactless Tomorrow
Conversation technology has consistently grown in applications across interfaces and devices over the last few years with the potential to reshape our tomorrow.
Use Your Conversation Analytics to Drive Sophisticated Intent Identification
Each conversation taking place through voice, email, chat and social media contains invaluable insights which can now be identified through advanced Conversational AI.
How AI-Powered Conversation Intelligence Can Help Your Business Grow
As we move towards a primarily voice-activated digital world wherein customers prefer conversing with machines, it’s time to up your conversation intelligence game.
You Need Real-time Metrics to Measure CX in 2023
Learn how interaction analytics drive better customer experience, help measure customer experience, and more.