Leverage Mihup’s fine-tuned LLM to Maximize Engagement, Automate Key Processes, and Better Investigate Customer and Agent Behavior by Unlocking the True Intent Behind Every Conversation. Mihup.ai is now powered by an Advanced Large Language Model (LLM).
In today’s AI-powered world, understanding the intent behind a conversation is crucial for success. That’s where Large Language Models (LLMs) come in. LLMs are a type of artificial intelligence program trained on massive amounts of text data. This goes beyond just written text – they can analyze phone calls, emails, and chats. Mihup.AI leverages this cutting-edge technology by fine-tuning their LLM specifically trained on data from your industry. It can not only understand the languages commonly used in India but also discern the context behind conversations.
Unlike other traditional applications that only understand basic conversations, Mihup’s interaction analytics application, powered by its advanced LLM, goes much deeper. It analyzes the nuances of conversation, grasping the true intent behind customer inquiries. This empowers agents to act on customer needs, navigate complex conversations with ease, and ultimately close every interaction with a satisfied smile. This isn’t just another gimmick. It’s a game-changer, specifically designed for your contact centers.
How Mihup’s Fine-Tuned LLM Makes a Difference to Your Contact Center
Mihup’s fine-tuned LLM offers significant advantages over open-source models and LLM 4. Unlike LLM 4, which cannot be deployed on-premises or on a private cloud, Mihup’s fine-tuned LLM provides flexible deployment options, allowing customers to deploy on their private cloud or Mihup’s cloud, giving them greater control and customization. Mihup’s fine-tuned LLM excels in handling mixed-language Speech-to-text (STT) outputs, catering to the diverse languages of India, unlike LLM 4 and other models that typically support STT in a single language. The accuracy of Mihup’s fine-tuned LLM is significantly enhanced through proper prompt engineering and focusing on specific use cases, ensuring precise and relevant responses.
Additionally, Mihup’s fine-tuned LLM is designed for cost efficiency at scale, with optimized use case-specific LLM. Privacy is a key feature as Mihup’s fine-tuned LLM allows for training with private data and fine-tuning as per the required output format, with on-premises deployment ensuring data security. Furthermore, Mihup’s fine-tuned LLM supports extensive scalability, efficiently handling multiple parallel uses and ensuring quick responses.
Mihup’s fine-tuned LLM goes beyond basic sentiment analysis to become a powerful tool for driving conversions and improving agent performance. Here’s how:
Auto-detection of dispositions:
It acts as a real-time guardian angel for your agents, dynamically pinpointing crucial moments within conversations. This includes not only escalation points or buying signals but also a deeper understanding of the caller’s intent. The LLM takes the guesswork out of understanding call intent and context by continuously analyzing the conversation flow. This empowers agents to tailor their approach in real time and optimize for successful conversions.
Auto Recommendation for Follow-up:
The LLM doesn’t stop at identifying key moments. Mihup’s fine-tuned LLM automatically recommends personalized follow-up actions based on the conversation. This could involve suggesting specific next steps, crafting email templates for post-interaction communication, or reminding agents of outstanding tasks.
Auto Recommendation for Agent Coaching:
The LLM acts as a virtual coach, analyzing conversations, identifying areas for improvement, and providing agents with personalized feedback. It then provides personalized training recommendations, empowering agents to continuously refine their communication skills and handle complex situations with greater confidence.
Detection of Customer Emotion:
Going just beyond sentiments, Mihup’s fine-tuned LLM delves deeper than surface-level sentiment analysis. It understands the true intent behind customer inquiries and recognizes the emotional undertones of customer interactions, enabling agents to address concerns with greater empathy and understanding.
100% AI Scoring of Interactions:
Mihup’s fine-tuned LLM takes the guesswork out of performance evaluation. Mihup’s advanced LLM provides objective, 100% AI-powered scoring of agent interactions, ensuring consistent and data-driven quality control and decisions.
By leveraging Mihup’s fine-tuned LLM, your contact center can transform the way it interacts with customers, leading to higher conversions, happier customers, and a more confident and empowered workforce.
Why Mihup.ai’s Fine-Tuned LLM for Contact Centers is Your Ultimate Tool for Success
By harnessing the power of Mihup’s fine-tuned LLM, contact centers can expect a significant transformation:
Get used to more satisfied customers:
A deeper understanding of customer needs and emotions leads to more personalized and effective interactions, fostering lasting customer loyalty.
Make every agent your rockstar agent:
Real-time guidance and insightful coaching empower agents to excel, maximizing their efficiency and effectiveness.
Become an optimization ninja:
Auto-detection of key moments and AI-powered scoring along with automation of workflows allow the streamlining of operations, optimal resource allocation, and cost optimization.
Ready to unleash the transformative potential of Mihup’s advanced LLM in your contact center? Sign up today to witness your customer conversations drive business success every day!
