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All companies aim to provide the best products, services, and customer support. While...
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In today’s fast-paced world, managing a contact center has become an increasingly complex...
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Call Center Audit Essential KPIs Every Business Should Track
Running a successful call center isn’t just about answering phones and saying thank you...
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Call Center Compliance Audits A Guide to Avoiding Penalties
Running a call center today means navigating through complex regulations. Every conversation has the...
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Call Audits in 2025
In 2025, the call auditing world is changing rapidly as technology evolves along with expectations...
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In customer support, success hinges on one fundamental principle: how well and how quickly we solve...
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An escalation matrix outlines what steps to take when a problem arises that the initial person or...
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Conversation Intelligence in Contact Centres
Contact centres (CCs) are the bedrock of business-customer engagement. It is where relationships are...
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AI in Contact Centres: Balancing Empathy with Automation
Contact centres often face this dilemma: prioritise human empathy-based interactions or let...
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Call Center KPIs May Be Hiding the Real Story
Your AHT and FCR numbers look impressive. So why are customers quietly slipping away? As contact...
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Top 5 Call Audit Templates for QA Teams A Blueprint for Quality Excellence
Did you know that 89% of customers switch to a competitor after a poor service experience? Of course...
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10 Metrics Every Call Center Agent Scorecard Must Track
How do you know which agent is delivering results, who is underperforming, and who is quietly...
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Agent scorecard Vs QA scorecard
If you want to make a call center work better, the most important thing is to make tests that...
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Your phone rings. You glance at the screen. You decide to answer this time. It’s someone trying to...
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In today’s fast business world, just guessing about the future isn’t enough. To do well...
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Good customer service is super important for a company to do well and build a good name. It’s...
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In today’s rapidly changing business environment, contact center companies are constantly...
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Making customers happy is super important for any business. But sometimes, things go wrong, and...
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What is an Agent Scorecard A Complete Guide for Call Centers
An agent scorecard is a systematic framework designed to evaluate and enhance agent performance...
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What is an AI phone call in customer service
Have you ever been on the line with a call center, and it turned out the representative you were...
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Why Your Business Needs an Auto Call Recording Tool in 2025. Explore its importance in Contact Centers
“This call may be recorded for quality and training purposes.” You most certainly are no...
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Is AI Right for My Business 5 Signs You Need an AI-Driven Speech Solution
Today, you’ve most likely found that artificial intelligence is talked about everywhere in relation...
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How Speech Analytics Transforms Every 3-Minute Call
Let’s be honest, three minutes on the phone doesn’t sound like much. It’s barely enough time to brew...
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Emotion AI
Your customers don’t just want the solutions; they want to be seen and heard. In today’s...
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Boosting Contact Center Efficiency with AI Powered Speech Analytics
Contact centers are the pulse of customer service but suffer from issues such as long wait times...
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Cloud vs. On-Premise Speech Analytics
Technologies are changing the way how people and businesses work together These days, it might be...
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Mihup.ai-vs. Traditional-Speech-Analytics
Imagine a Time Before AI in Speech Analytics Think back to when all contact centers did was listen...
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Reduce Contact center operating cost- Mihup.ai
In today’s fast-paced world, businesses are competing for the benefit of their customers–who...
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The Real ROI of speech analytics
When it comes to choosing the right speech analytics tool and leveraging it effectively, determining...
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Conversation Intelligence
25 Tools, Zero Context? Time to Integrate and Elevate: Create Unified Experiences Today...
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Speech Analytics
Shift from Missed Signals to Measurable Sales with Conversational intelligence...
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Conversation Intelligence
Measure what Really Matters - Your Contact Centre Knows More Than You Think...
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Conversation Intelligence
Ever wonder what secrets your customer phone calls are holding? Think about it – every chat, every...
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Conversation Intelligence
In the fast-paced world of contact centers, efficiency is key. One of the most important numbers to...
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Conversation Intelligence
We all know that a great sales team doesn’t just appear. It needs good coaching, helpful...
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Conversation Intelligence
Think about all the talks your team has with customers every single day. They’re sharing their...
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Contact Centers
In the fast-changing digital world today, the contact center is an important point of interaction...
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Agent training with speech analytics
Handling tough customers in a contact center can feel like a challenge, but what if your contact...
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Speech analytics and conversation intelligence elevate agent performance
In contact centers, your first good impression can build positive momentum to create a good...
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Customer sentiment with conversation Intelligence
Gaining a true gauge of what customers really think and feel about your brand is not only a...
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speech analytics reveals hidden CX insight
In this AI world, data is driving almost every aspect of business. Today, where everything and...
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Speech Analytics
Knowing what your customers go through when they interact with your business is really important...
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Customer Service
Imagine your customer service team having a really smart helper. That’s what AI Agent Assist...
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Speech Analytics
In today’s business world, it’s really important to keep your company safe and follow...
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Speech Analytics
Just good service is not enough for customers in the modern scenario. Businesses need to make...
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Mihup Communications Private Limited

CIN No:

U729 00WB 2016 PTC2 16027

Email:

marketing@mihup.com

Phone:

03340046120

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Products:

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Millennium City IT Park Tower-2 3A & 3B, 3rd Floor DN-62, DN Block, Sector-V Salt Lake, Kolkata 700 091

Bengaluru:
H207, 36/5, Hustlehub Tech Park,
Somasundarapalya Main Rd, ITI Layout, Sector 2, HSR Layout, Bengaluru, Karnataka 560102

Quick Links:

Products:

Copyright @ 2025 Mihup | All rights reserved

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Privacy Policy | Terms & Conditions

Mihup Communications Private Limited

CIN No:

U729 00WB 2016 PTC2 16027

Email:

marketing@mihup.com

Copyright @ 2024 Mihup | All rights reserved

Registered Office:

Millennium City IT Park, Tower-2, 3A & 3B, 3rd Floor, DN-62,DN Block, Sector-V, Salt Lake, Kolkata-700 091

Contact: 03340046120

Twitter Linkedin

Bengaluru:

Accel Launchpad,
Koramangala Club Road,
881, 6th Cross Rd, 6th Block, Koramangala,
Bengaluru, Karnataka 560095

Twitter Linkedin
Privacy Policy | Terms & Conditions
Copyright @ 2024 Mihup | All rights reserved
Privacy Policy | Terms & Conditions
Twitter Linkedin
Copyright @ 2024 Mihup | All rights reserved