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In today’s competitive world, sales teams need every advantage to stay ahead. Conversation...

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Conversation intelligence leverages AI and machine learning (ML) to analyze interactions, whether...

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Ever felt like your team is answering questions but not solving problems? The gap might be in...

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In today’s rapidly evolving business landscape, companies are constantly seeking innovative...

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Data forms the foundation on which all strategic decisions are based. Business Intelligence has...

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Most businesses with a modern call center operation or another high-touch service face high call...

Automation enhances call center efficiency

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Frustrated with long hold times, angry customers, and inefficient call center operations in your...

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“The only constant in life is change.” Isn’t it true? And to be consistent in this rapidly evolving...

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The BFSI sector is revamping its digital landscape across the globe to enable more personalized and...

The Impact of Real-Time AI Assistance on Banking Agent Performance

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The banking sector is undergoing a significant transformation with the integration of Artificial...

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Customer retention is a critical metric in the highly competitive Banking, Financial Services, and...

Improving Credit Card Support with AI-Powered Insights

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Any business head, regardless of any industry will tell you that providing an amazing customer...

Improving BFSI Contact Centers: Challenges and AI Solutions

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Technological advancements and growing customer expectations have made the Banking Financial...

Top KPIs Every Contact Center Should Track Using AI

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Contact centers are at the forefront, adapting to meet rising customer expectations. As the impact...

Leveraging Speech Analytics to Boost Call Center Agent Performance for Banks

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Exceptional customer service in banking is not an option but a necessity because it not only helps...

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It’s hardly a day that we haven’t heard anything about Generative AI and its applications and...

Manual Vs AI quality audit in contact centers

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Quality assurance (QA) in contact centers is essential for upholding high-quality standards and...

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We all have heard about Gen AI and that it is here to stay! Many industries are already adopting it...

Top 5 Challenges in Contact Center QA and How AI Can Solve Them

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Key Takeaways: High customer satisfaction is vital for loyalty and brand reputation. Agent burnout...

Role of Real-Time AI in Enhancing Contact Center Quality Management

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Is your contact center also facing challenges to manage effective quality management? Looking for a...

Mihup.ai secures new funding to expand its capabilities, focusing on AI solutions that enable conversations for meaningful business growth and customer engagement.

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At Mihup.ai, we believe in the power of conversation intelligence to transform how different...

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In today’s customer-centric world, every conversation is quick and often filled with anonymous...

Leverage Speech Analytics for Continuous Improvement in Customer Service

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Once Geoffrey Moore said, “In the age of information, the most valuable currency is not data...

Speech Emotion Recognition Enhances Customer Experience in Call Centers

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You might have heard that customer experience is everything—and it’s true! Today, businesses...

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In an era where competition is fierce and customers are more empowered than ever, customer...

AI-Powered Conversation Intelligence- Overcoming Top Contact Center Challenges

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As customer expectations evolve, contact centers are under increasing pressure to deliver faster...

Real-Time AI -A Game Changer for Contact Center Performance

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When customers encounter an issue or have a question, their first step is often to contact customer...

Sentiment Analysis Tools For Your Business

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In this digitally evolving business world, understanding customer emotions has become more important...

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With every customer conversation, businesses gain a wealth of insights—if they know how to listen...

Reducing Agent Turnover with Conversation Intelligence

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Agent turnover, also known as agent churn, has long been a significant challenge for businesses...

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Professionals across industries—like actors, content creators, and podcasters—all use scripts to...

How AI Can Prevent Mis-selling in Insurance

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Misselling in financial services is more common than many realise. Research indicates that a...

Leveraging Machine Learning for Effective Sentiment Analysis

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In our AI-driven world, the human desire for meaningful connections remains stronger than ever. We...

How AI is Transforming Customer Service in NBFCs

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Did you know that in 2023, AI-powered technologies reduced loan processing times by 60% in India’s...

Top Strategies to Boost Call Center Agent Productivity Using AI

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Did you know that effective call center operations can significantly impact customer satisfaction...

The Role of Gen AI in Boosting Call Center Productivity and Efficiency

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Did you know that, on an average, a call center agent handles over 100 calls a day? Therefore, with...

How LLM is driving better Sentiment Analysis in Call Centers

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Generative AI is not only the talk of the town but also transforming industries. However, it’s...

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As a call center manager, understanding how well your call center is performing and finding ways to...

Empowering Call Center Agents with AI Tools

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In an era where customers increasingly rely on self-service channels to resolve routine queries...

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“Empathy does not equal agreement.” – Chris Voss. Humans are emotional creatures. Our emotions do...

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The Financial Technology (FinTech) industry is evolving rapidly, driven by emerging technologies and...

LLMs Enhance the Customer Experience and Support

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“Experience is everything.” Most companies strive to give their customers the best experience so...

Transforming Fintech Operations with Speech Analytics

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Speech analytics has been the talk of the town lately, with almost every industry adopting...

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It feels like just yesterday when managing our finances meant waiting in long queues at the bank...

Optimize Your Sales Process for the Lending Market

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Many businesses hesitate to modify their sales processes, especially when they’re seeing consistent...

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