Mastering Escalation Call Management in Contact Centers

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You’ve probably heard this phrase, “Please give me a moment to transfer your call to” In contact...

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As customer expectations evolve, modern call centers face the dual challenge of adapting to a remote...

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In any business, call center agents are customers’ first point of contact when they have...

customer sentiment analysis in retail banking

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Jeff Bezos, Founder of Amazon, once said, “It’s not the customer’s job to know what they want. It’s...

Speech Analytics Can Change the Insurance Industry

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The Insurance Industry is highly competitive, with companies offering similar products and services...

How speech analytics is refining Customer Experience in the gaming industry

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The gaming industry has evolved beyond merely creating entertaining experiences; it now aims to...

Tips for Maximizing Success in Debt Collections

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Introduction Effective debt collection is a crucial yet often daunting aspect of maintaining the...

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Imagine a healthcare experience where your needs are anticipated, your care is personalized, and...

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“This call may be monitored or recorded for quality assurance”, Chances are, you’ve heard this...

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In India, where the saying “Customer is God” reigns supreme, contact centers understand...

Automated Quality Management (AQM) in your contact centers

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In the heart of a dense, unexplored jungle, a group of explorers searches for an ancient, legendary...

Best Call Center Quality Management Software in India

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In today’s customer-focused world, happy customers are key to success. This is where contact...

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Leverage Mihup’s fine-tuned LLM to Maximize Engagement, Automate Key Processes, and Better...

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Future Trends of Generative AI In Banking Generative AI has brought a new wave in the banking...

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Today, your company might have received vast amounts of structured and unstructured text through...

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In today’s data-driven world, businesses are reliant on customer interactions for strategic...

Conversational Intelligence Can Transform Your Business

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Are you sure you are not missing out on valuable customer insights? In today’s digitally competitive...

Best Practices for Using Speech Analytics Tools

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If you wish to enhance your customer experience, then integrating speech analytics into your call...

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In this dynamic world, where our lives seem to be intertwined with screens and gadgets, one can’t...

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Have you ever wondered how seamlessly technology has integrated into our daily lives? From managing...

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Artificial intelligence (AI) is driving a revolution in the automotive industry, transforming how we...

Why Agent Training and Development is Crucial in Contact Centers

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In today’s fast-paced business landscape, contact centers serve as the frontline of customer...

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In an era where customer experience is paramount, call centers play a crucial role in shaping brand...

Voice Assistants are Transforming the In-Car Experience

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In today’s world of fast-paced living, our cars offer a sanctuary of personal space. Voice...

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Healthcare is changing rapidly, and technology is playing a big part! One exciting area is...

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The use of AI in analyzing speech has become a significant tool in enhancing agent performance in...

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For the BPO industry, efficiency is as important as Customer experience. BPOs handle various tasks...

Leveraging AI to Mitigate Loan Delinquency: Strategies for Lenders

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For the lending industry, managing loan delinquency rates is a perpetual challenge. As lenders...

How Sales Analytics Tools Improve Your Sales Calls: Best Sales Analytics Tools

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Within the dynamic realm of sales, each call represents a valuable opportunity. However, how can...

Optimizing Collections and Minimizing Delinquency in Banking: The Speech Analytics Advantage

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For the banking and finance industry, minimizing delinquency rates stands as a paramount challenge...

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For BPOs, customer satisfaction (CSAT) stands as an important metric, shaping the success and...

Case Study

ICCS, a leading Indian business services provider, excels in fostering partnerships and offering...

Maximizing Efficiency and Quality: Understanding Call Center Metrics and Call Quality Parameters in BPO

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For any BPO company (business process outsourcing), maintaining optimal call quality parameters is...

Understanding Customer Sentiment Analysis: How It Can Be Used To Improve Customer Experience

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Customer opinions in the current competitive scenario are expressed across various online platforms...

How Speech Analytics Can Retain Your Loyal Customers: Understanding Customer Retention

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Retaining loyal customers in today’s competitive scenario is a necessity for sustainable success...

Unlocking Insights: Call Center Analytics Demystified

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In customer service where interactions between businesses and consumers are increasingly digital...

Top 5 Contact Center Quality Assurance Software in India

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Customer service plays a pivotal role in shaping the success of businesses, especially in times of...

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As we venture into the bustling startup ecosystem of Kolkata in 2024, one name resonates with the...

How Businesses Can Leverage Speech Analytics to Understand Voice of Customer

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Understanding and leveraging the Voice of Customer (VoC) has become more than just a competitive...

Interactions to Insights: The Top 5 Conversational Intelligence Software Companies in India

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Conversational intelligence software emerges as a pivotal tool for businesses to enhance customer...

Maximizing Retention: The Power of Bank Customer Churn Prediction

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Customer retention stands as a pivotal element for sustainable growth and profitability especially...

Banking Technology Trends: 5 Benefits of Generative AI In Banking

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In the banking industry, technology persistently reshapes operational methodologies. New technology...

Churn No More: All You Need To Know About Customer Churn And Ways To Reduce It

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In industries such as telecommunications, subscription services, and e-commerce, customer churn...

Top 10 Conversation Analytics Software in India

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Businesses thrive on effective communication and conversations with customers. All interactions...

Turning Every Call into Gold: How Contact Center Speech Analytics is Transforming the Industry

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Contact centers serve as the frontline for businesses to engage with their clientele. With millions...

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